Title: Error in sandbox
Last modified: January 21, 2025

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# Error in sandbox

 *  Resolved [ezoulou](https://wordpress.org/support/users/ezoulou/)
 * (@ezoulou)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/error-in-sandbox/)
 * Hello,
 * I cannot setup sandbox with your plugin. I can with some other one.
 * I have the following message :
 * The transaction has been denied
   You can pay with another payment method.No acquirer
   configured for this operation
 * Any tips?
 * Regards

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/error-in-sandbox/#post-18256148)
 * Hello [@ezoulou](https://wordpress.org/support/users/ezoulou/)
 * Thank you for reaching out to us, we are happy to help you out.
 * The issue you are facing does not sound like a plugin issue but more like an 
   account configurational issue. This can most likely be resolved via the payment
   provider’s back end. For this you should review your test account on the [Worldline backend page here](https://merchant.login.preprod.worldline-solutions.com/auth/realms/worldline/protocol/openid-connect/auth?client_id=merchant-portal-public&redirect_uri=https%3A%2F%2Fmerchant-portal.preprod.worldline-solutions.com%2Fdashboard&state=affc9c11-dc5b-4ca3-8ded-482fadccfc2d&response_mode=fragment&response_type=code&scope=openid&nonce=e0a116a3-e6a6-4ab3-9106-c286d3468c45).
   
   At the top right, you have a group of dots, which contain a link to the “back
   office.” In the back office, you can go to “Configuration” –> “Payment Methods,”
   and here, you should be able to review and add/remove payment methods for your
   test account.
 * If you can’t find the solution for this issue, I would advise you to go (in the
   same back office page) to the “Support” –> “Contact” page, which should help 
   you get support on getting your account adjusted for your purpose. Be sure to
   identify your PSPID and what payment method you are looking to add to this account.
   The PSPID should be visible on the [first link](https://merchant.login.preprod.worldline-solutions.com/auth/realms/worldline/protocol/openid-connect/auth?client_id=merchant-portal-public&redirect_uri=https%3A%2F%2Fmerchant-portal.preprod.worldline-solutions.com%2Fdashboard&state=affc9c11-dc5b-4ca3-8ded-482fadccfc2d&response_mode=fragment&response_type=code&scope=openid&nonce=e0a116a3-e6a6-4ab3-9106-c286d3468c45)
   I provided at the beginning of this response, under the “Accounts” drop-down 
   menu.
 * Please let us know if this helped you towards the solution you need or if you
   need additional support.
 * Kind regards,
   Joost
 *  [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/error-in-sandbox/#post-18274625)
 * Hello [@ezoulou](https://wordpress.org/support/users/ezoulou/)
 * Since I did not hear back from you, I will assume you resolved the issue by looking
   at the suggested links. If you still have any issues, you can reply to this thread
   or open a new one.
 * For now, I will mark this thread as resolved, but don’t hesitate to reach out
   to us again as we will be here to help!
 * Kind regards,
   Joost
 *  Thread Starter [ezoulou](https://wordpress.org/support/users/ezoulou/)
 * (@ezoulou)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/error-in-sandbox/#post-18276412)
 * Sorry for answering so late. 
   Indeed, your solution helped us working it out.
   Thanks
 *  [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/error-in-sandbox/#post-18276906)
 * [@ezoulou](https://wordpress.org/support/users/ezoulou/) thank you for your response.
 * If you have any questions or suggestions for improving the documentation or the
   plugin, we’d love to hear your feedback! Feel free to reach out, and if you’ve
   found our support helpful, we’d greatly appreciate it if you left us a review.
 * I’m glad we could assist you!
 * Kind regards,
   Joost

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error in sandbox’ is closed to new replies.

 * ![](https://ps.w.org/worldline-for-woocommerce/assets/icon-256x256.jpg?rev=3142092)
 * [Worldline Global Online Pay for WooCommerce](https://wordpress.org/plugins/worldline-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/worldline-for-woocommerce/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/worldline-for-woocommerce/active/)
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 * 4 replies
 * 2 participants
 * Last reply from: [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/error-in-sandbox/#post-18276906)
 * Status: resolved