Title: Error in multi site installation Last modified: November 8, 2019 --- # Error in multi site installation * Resolved [onlinemusketeers](https://wordpress.org/support/users/onlinemusketeers/) * (@onlinemusketeers) * [6 years, 7 months ago](https://wordpress.org/support/topic/error-in-multi-site-installation/) * With inspecting the debug log I have noticed this error: * WordPress database error Table ‘***.wp_2_ups_shipping_config’ doesn’t exist for query SELECT * FROM `wp_2_ups_shipping_config` WHERE `key`=’COUNTRY_CODE’ made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘ wp-config.php’), require_once(‘wp-settings.php’), do_action(‘plugins_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, UpsEuWoocommerce\utils\Ups_Eu_Woo_Utils_Internationalization- >ups_eu_woo_load_plugin_textdomain, UpsEuWoocommerce\models\Ups_Eu_Woo_Model_Config- >ups_eu_woo_get_by_key * It seems like there is a problem with a missing table. Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-in-multi-site-installation/#post-12179169) * Hello May I request you to reach out to UPS technical help desk so that they can assist with the issue on call or create a ticket to escalate it to our developer support? The help desk can be reached on following numbers – * * Belgium +32 (0) 22 566619 * France +33 (0) 157324060 * Germany +49 (0) 69 66308037 * Italy +39 0248270032 * Netherlands +31 (0) 205040602 * Poland +48 ( 0) 22 203 03 21 * Spain +34 (0) 917459877 * United Kingdom +44 (0)207 9490192* United States 1-800-742-5877 * [8five9media](https://wordpress.org/support/users/8five9media/) * (@8five9media) * [6 years, 5 months ago](https://wordpress.org/support/topic/error-in-multi-site-installation/#post-12290633) * You need better support for this in the USA. Of all the people I have talked to ( 17 so far ) have ZERO knowledge of this plugin nor its workings, let alone able to rely on for support. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [6 years, 5 months ago](https://wordpress.org/support/topic/error-in-multi-site-installation/#post-12296982) * [@officialups](https://wordpress.org/support/users/officialups/) I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please _never ask for credentials._ I have flagged your account temporarily. That just means that your post will need to be approved and @ notifications from you will not work. * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff) * Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER. * If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty. * **Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.** * Plugin Author [UPS](https://wordpress.org/support/users/officialups/) * (@officialups) * [6 years, 5 months ago](https://wordpress.org/support/topic/error-in-multi-site-installation/#post-12297274) * Hello Jan, noted. ** onlinemusketeers – If you are still looking for a support in your installation, the product support is provided by UPS help desk via email( UPSB2CEcommercePluginSupport@ups.com) or phone (numbers noted below). The support team will create an issue ticket and provide support. Please make sure that you have followed the installation instructions as noted in the plugin [product page.](https://wordpress.org/plugins/ups-eu-woocommerce/#installation) * * Belgium +32 (0) 22 566619 * France +33 (0) 157324060 * Germany +49 (0) 69 66308037 * Italy +39 0248270032 * Netherlands +31 (0) 205040602 * Poland +48 ( 0) 22 203 03 21 * Spain +34 (0) 917459877 * United Kingdom +44 (0)207 9490192* United States 1-800-742-5877 Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Error in multi site installation’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/ups-eu-woocommerce_beb4ad.svg) * [UPS Shipping and UPS Access Point™: Official Plugin](https://wordpress.org/plugins/ups-eu-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/ups-eu-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/ups-eu-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ups-eu-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ups-eu-woocommerce/reviews/) * 4 replies * 3 participants * Last reply from: [UPS](https://wordpress.org/support/users/officialups/) * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/error-in-multi-site-installation/#post-12297274) * Status: resolved