Support » Plugin: Contact Form 7 » Error in IE and Edge

  • Resolved Indent

    (@indent)


    When using IE or Edge I’m getting a “There was an error trying to send your message…” with an orange border. It’s working fine in Safari, Chrome and Firefox. I’m using the latest version of CF7 and reCAPTCHA v3 along with WP Mail SMTP plugin. wp_footer is working on all pages and reCAPTCHA v3 is properly configured.

    I’m stumped. ANY suggestion would be greatly appreciated.

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Hi, thanks for answering.

    I’ve installed Flamingo and below are three examples of messages marked as spam by reCAPTCHA. The third message had an orange border but reCAPTCHA response token was empty. Hopefully this will give you a clue of what’s wrong.

    MESSAGE 01
    reCAPTCHA score 0.00, threshold 0.50
    response: {“success”:false,”error-codes”:[“timeout-or-duplicate”]}
    user_agent: Mozilla/5.0 (Linux; Android 8.0.0; SAMSUNG SM-A520F Build/R16NW) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/9.4 Chrome/67.0.3396.87 Mobile Safari/537.36

    MESSAGE 02
    reCAPTCHA score 0.00, threshold 0.50
    response: {“success”:false,”error-codes”:[“timeout-or-duplicate”]}
    user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.100 Safari/537.36

    MESSAGE 03
    reCAPTCHA response token is empty (orange border though)
    user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Where can we see the website?

    Here’s the website. It’s in Norwegian, but the URL will take you to the page with the contact form in question.

    https://www.ønhlegen.no/kontakt/

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    When using IE or Edge I’m getting a “There was an error trying to send your message…” with an orange border.

    How often does this happen?

    The owner of the website says they receive a lot of complaints regarding the contact form (mostly IE/Edge users according to them).

    Since yesterday the owner has received 8 messages, 4 of them marked as spam: Samsung Chrome, 3 Win64 (Chrome, Edge and *Firefox). Approved messages: iPhone Safari, 2 Macs (Safari, Chrome), *1 Win64 (Firefox).

    *This message was marked as spam and approved at the same time (had the same timestamp): Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    These are the plugins used on the site in addition to CF7 and Flamingo. No other theme.

    • Background Update Notification Email Address
    • Login Logo
    • TablePress
    • WP Mail SMTP
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try inserting a field that doesn’t take time to complete, such as an acceptance checkbox, just before the Send button. You’ll be able to reduce “timeout-or-duplicate” cases with this.

    Done. I’ll keep an eye on this and report back.

    OK, after adding the acceptance checkbox spam flagging of the messages has dropped considerably, but there are still messages getting flagged and the weird thing is that the reCAPTCHA token is empty. Still getting flagged as spam though.

    Having the acceptance checkbox just for problem solving is essentially the same as reCAPTCHA v2 with the “I’m not a robot” checkbox.

    Also, it seems like it’s totally random what unit/message is getting flagged as spam; Win 10, Win 8, Mac 10.14, Android phones, Explorer, Edge, Chrome, Firefox, Safari. So far no iPhone, iPad has been flagged.

    If I choose to downgrade to reCAPTCHA v2, what version of CF7 would I need? Do I uninstall current CF7 plugin and then re-install old one? Can I import current form data to old CF7?

    • This reply was modified 11 months, 2 weeks ago by Indent.
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Seeing a spam log “reCAPTCHA response token is empty.” is a sign indicating that the form submitter has submitted through a web page on which JavaScript is not loaded, or using a HTTP client which ignores JavaScript (spammers like to use such browser-like gadgets).

    OK, since loading JavaScript is properly setup in the WP theme it must be browser disabled JavaScript by the user. I realize that you probably are very busy, but do you care to comment on the last paragraph in my previous posting? Thanks a lot!

    • This reply was modified 11 months, 2 weeks ago by Indent.
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    No, you should not downgrade, and you don’t have to do so. If you want to use reCAPTCHA v2, I recommend this plugin – https://wordpress.org/plugins/wpcf7-recaptcha/

    Thanks for all your help!

Viewing 15 replies - 1 through 15 (of 15 total)
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