Title: Error importing users
Last modified: July 4, 2022

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# Error importing users

 *  Resolved [fredperes](https://wordpress.org/support/users/fredperes/)
 * (@fredperes)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/error-importing-users/)
 * I’m getting an error, when trying to migrate users to a news WordPress installation:
 * “Please upload appropriate file to import users.”
 * The steps that I made:
 * . export the users from the old WordPress installation. Tried .csv and .xml
 * . tried to import the users in the new installation WordPress. I get the error.
 * . tried to export a file for each plan (we have 2) or all users. Same error.
 * The plugin version is the same (3.4.8). The only difference is that the new WordPress
   is multisite.

Viewing 1 replies (of 1 total)

 *  Plugin Author [reputeinfosystems](https://wordpress.org/support/users/reputeinfosystems/)
 * (@reputeinfosystems)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/error-importing-users/#post-15808183)
 * Hello,
 * I understood your concern and if you are using WordPress multisite then you may
   need to allow CSV extension from the WordPress admin panel -> Network admin -
   > Settings -> Network Settings page allow CSV extension and after that, kindly
   check the import user again and let me know how it goes.
 * Thanks

Viewing 1 replies (of 1 total)

The topic ‘Error importing users’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [reputeinfosystems](https://wordpress.org/support/users/reputeinfosystems/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/error-importing-users/#post-15808183)
 * Status: resolved