Title: Error: important_files_listing
Last modified: June 4, 2026

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# Error: important_files_listing

 *  Resolved [Ron the Web Guy](https://wordpress.org/support/users/ronthewebguy/)
 * (@ronthewebguy)
 * [1 week ago](https://wordpress.org/support/topic/error-important_files_listing/)
 * During a malware scan, the scan goes through almost all the way then ends with
   this message as a pop-up:
 * An error
 * Internal server error.
   Stage: important_files_listing
 * _I have synced with the cloud 2 times._
    -  This topic was modified 1 week ago by [Ron the Web Guy](https://wordpress.org/support/users/ronthewebguy/).
      Reason: more context

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [1 week ago](https://wordpress.org/support/topic/error-important_files_listing/#post-18928142)
 * Hello [@ronthewebguy](https://wordpress.org/support/users/ronthewebguy/),
 * Please, deactivate the CleanTalk plugin with the Complete Deactivation option:
   
   WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings—
   > enable “Complete Deactivation” —> Save Changes.Plugins —> Installed plugins—
   > Security by CleanTalk —> Deactivate and Activate
 * This option will reset all plugin settings. Don’t forget to insert your access
   key. The guide is here: [https://cleantalk.org/help/remove-plugin-data-anti-spam-security#security](https://cleantalk.org/help/remove-plugin-data-anti-spam-security#security)
 * If this does not help, please contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * Please let us know the results.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [1 day, 5 hours ago](https://wordpress.org/support/topic/error-important_files_listing/#post-18934006)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   topic as “resolved”.If you have any further questions, you can start a new topic
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 2 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [1 day, 5 hours ago](https://wordpress.org/support/topic/error-important_files_listing/#post-18934006)
 * Status: resolved