Support » Plugin: iThemes Security (formerly Better WP Security) » Error if i activate the plugin

  • Hello, if a activate the plugin i got an error message “There was a critical bug on your website.”

    Could you tell me how a can fix this problem?

    WP Version 5.4
    iThemes Security 7.8.0

    Webserver Konfiguration
    Apache Version: 2.4
    PHP Version: 7.3
    PHP Information: PHPInfo
    Database Version: MariaDB-10.3.15

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • If I’m correct the error continues showing:

    Learn more about debugging in WordPress.

    And when you click on that link simply follow the instructions to obtain additional debugging info (errors).

    Copy/paste any additional errors into this topic and then we (the community) may be able to help you fix the issue.

    To prevent any confusion, I’m not iThemes.

    • This reply was modified 1 month, 2 weeks ago by nlpro.

    WordPress-Datenbank-Fehler: [INSERT command denied to user ‘1Bikebow1’@’10.0.0.61’ for table ‘wp_options’]
    INSERT INTO wp_options (option_name, option_value, autoload) VALUES (‘_site_transient_timeout_itsec_wp_upload_dir’, ‘1602148365’, ‘no’) ON DUPLICATE KEY UPDATE option_name = VALUES(option_name), option_value = VALUES(option_value), autoload = VALUES(autoload)

    WordPress-Datenbank-Fehler: [INSERT command denied to user ‘1Bikebow1’@’10.0.0.61’ for table ‘wp_options’]
    INSERT INTO wp_options (option_name, option_value, autoload) VALUES (‘_site_transient_itsec_wp_upload_dir’, ‘a:6:{s:4:\”path\”;s:66:\”/home/ruccola/web/www.bikebow.at/htdocs/wp-content/uploads/2020/10\”;s:3:\”url\”;s:45:\”https://bikebow.at/wp-content/uploads/2020/10\”;s:6:\”subdir\”;s:8:\”/2020/10\”;s:7:\”basedir\”;s:58:\”/home/ruccola/web/www.bikebow.at/htdocs/wp-content/uploads\”;s:7:\”baseurl\”;s:37:\”https://bikebow.at/wp-content/uploads\”;s:5:\”error\”;b:0;}’, ‘no’) ON DUPLICATE KEY UPDATE option_name = VALUES(option_name), option_value = VALUES(option_value), autoload = VALUES(autoload)

    WordPress-Datenbank-Fehler: [INSERT command denied to user ‘1Bikebow1’@’10.0.0.61’ for table ‘wp_options’]
    INSERT IGNORE INTO wp_options (option_name, option_value, autoload) VALUES (‘itsec-lock-cron_test_fail_safe’, ‘1602061995’, ‘no’) /* LOCK */

    WordPress-Datenbank-Fehler: [INSERT command denied to user ‘1Bikebow1’@’10.0.0.61’ for table ‘wp_options’]
    INSERT IGNORE INTO wp_options (option_name, option_value, autoload) VALUES (‘itsec-lock-notification-center’, ‘1602062085’, ‘no’) /* LOCK */

    Es gab einen kritischen Fehler auf deiner Website.

    Ok, looks like the 1Bikebow1 database user does not have the INSERT privilege for the wp_options table.
    This is required for activation of the plugin.

    So you’ll need to grant the INSERT privilege to your database user. For example:

    GRANT INSERT ON database_name.wp_options TO '1Bikebow1'@'localhost';

    (Where database_name must be substituted with the name of your database).

    Your host may be able to help with this.

Viewing 3 replies - 1 through 3 (of 3 total)
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