Title: error giveWP
Last modified: October 7, 2019

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# error giveWP

 *  Resolved [rossellanunau105](https://wordpress.org/support/users/rossellanunau105/)
 * (@rossellanunau105)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/error-givewp/)
 * Hello,
    I have an issue using GiveWP on my website. I am not fully able to make
   a donation because everytime I try this message shows up:
 * “Error: We’re unable to recognize your session. Please refresh the screen to 
   try again; otherwise contact your website administrator for assistance.”
 * Can I do something to fix it?
 * Thank you in advance,
 * Rossella
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-givewp%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [gsamsmith](https://wordpress.org/support/users/gsamsmith/)
 * (@gsamsmith)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/error-givewp/#post-12005662)
 * Hi there,
 * This issue typically results from overzealous caching. The fix for this is to
   exclude certain pages on your site from caching through both your hosting provider
   and any third-party caching plugins.
    ​ The pages that you are going to want 
   to have excluded are the Donation Confirmation and Donation History pages.
 * You may need to get in touch with your hosting provider if there aren’t any tools
   available to you to configure these settings yourself.
 * Once you’ve configured the exclusions be sure to clear all the cache in your 
   site before attempting another test donation, and you should be all good to go.
   Have a great rest of your day!
 *  [gsamsmith](https://wordpress.org/support/users/gsamsmith/)
 * (@gsamsmith)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/error-givewp/#post-12017631)
 * Hi there,
 * I’m going to mark this ticket as resolved, but if there is anything else you 
   need don’t hesitate to reach out.
 * Thanks.
 *  Thread Starter [rossellanunau105](https://wordpress.org/support/users/rossellanunau105/)
 * (@rossellanunau105)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/error-givewp/#post-12065808)
 * Hello,
 * I’ve checked my site and apparently I’m not caching your pages. Still getting
   the same error when i try to do a donation, even more I’m getting another error
   type when I try to use Stripe(free) checkout payments gateway, on my console 
   i got this error:
 *     ```
       Uncaught TypeError: Cannot read property 'value' of null
           at give-stripe-checkout.js?ver=2.5.9:1
           at NodeList.forEach (<anonymous>)
           at HTMLDocument.<anonymous> (give-stripe-checkout.js?ver=2.5.9:1)
       ```
   
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘error giveWP’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [rossellanunau105](https://wordpress.org/support/users/rossellanunau105/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/error-givewp/#post-12065808)
 * Status: resolved