Title: Error getting your InBox Last modified: July 24, 2024 --- # Error getting your InBox * Resolved [bethteo](https://wordpress.org/support/users/bethteo/) * (@bethteo) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/) * Every time I login and TAB into Woocommerce, this is the error message I received. Is there any setting that I need to do? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-getting-your-inbox-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 14 replies - 1 through 14 (of 14 total) * Plugin Support [Rajesh K. (woo-hc)](https://wordpress.org/support/users/rajeshml/) * (@rajeshml) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17909555) * Hello [@bethteo](https://wordpress.org/support/users/bethteo/), * Thank you for reaching out to WooCommerce support. * To better understand the problem, could you please share a screenshot of the error message you’re seeing? You can use [https://prnt.sc/](https://prnt.sc/) or [https://snipboard.io](https://snipboard.io/) to share screenshots here. * Thanks! * Thread Starter [bethteo](https://wordpress.org/support/users/bethteo/) * (@bethteo) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17909868) * Here is the link same as above [https://freshbreath.com.sg/wp-admin/admin.php?page=wc-admin](https://freshbreath.com.sg/wp-admin/admin.php?page=wc-admin) * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17910685) * Hey, [@bethteo](https://wordpress.org/support/users/bethteo/)! * The link you shared is not public. For us to be able to check the screenshot please post it on a public link. I recommend using [https://snipboard.io](https://snipboard.io). You can share the direct link to the image as a response to this topic. * Also, can you please deactivate and uninstall WooCommerce and download it again to see if the issue persists? * Looking forward to your reply. * Have a wonderful day! * Thread Starter [bethteo](https://wordpress.org/support/users/bethteo/) * (@bethteo) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17911351) * [https://snipboard.io](https://snipboard.io) – there is a monthly subscription I need to pay. How do I do a print screenshot and paste here this chat? * Thread Starter [bethteo](https://wordpress.org/support/users/bethteo/) * (@bethteo) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17911356) * I did a print screen and insert into the [https://prnt.sc/gallery.html](https://prnt.sc/gallery.html)– is this the correct way to share the print screen? * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17911638) * Hello [bethteo](https://wordpress.org/support/users/bethteo/), * Thank you for your reply. * You can use any cloud image-sharing service including [https://prnt.sc/](https://prnt.sc/). The link you shared ([https://prnt.sc/gallery.html](https://prnt.sc/gallery.html)) does not have any images attached to it. * For Snipboard.io you can directly paste the image if you have copied it or you can upload it if the image is saved as a file. * Once you paste, the URL will change automatically like this [https://snipboard.io/ApTqjb.jpg](https://snipboard.io/ApTqjb.jpg). * ![](https://i0.wp.com/snipboard.io/ApTqjb.jpg?ssl=1) * I hope this helps. 🙂 * Best regards. * Thread Starter [bethteo](https://wordpress.org/support/users/bethteo/) * (@bethteo) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17911812) * Sorry, I am not familiar with all these tools features, is it like this? [https://prnt.sc/maAOFmLGNf1W](https://prnt.sc/maAOFmLGNf1W) * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17912354) * Hello [bethteo](https://wordpress.org/support/users/bethteo/) * Thank you for your reply. This method will work fine. * Coming back to the problem at hand, I can see that there is a blank page when you click the WooCommerce tab. The elements appear to be loading. My question is do they ever load or do you see forever? * To troubleshoot this, we need to check if this error is occurring due to a plugin conflict. Navigate to the **Plugins** tab and deactivate all the plugins except WooCommerce.Then check if the issue persists. * Let me know how it goes. 🙂 * Best regards. * Thread Starter [bethteo](https://wordpress.org/support/users/bethteo/) * (@bethteo) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17912477) * I do not know how to deactivate all the plugins, so many plugins what if I deactivate wrongly, will my website collapse? If deactivate all the plugins will the website still functions? * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17912617) * Hey, [@bethteo](https://wordpress.org/support/users/bethteo/)! * > I deactivate wrongly, will my website collapse? If deactivate all the plugins > will the website still functions? * Depending on the plugins you have it can impact your website in a big way and it may not look the same. * So: * — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like **[Jetpack](https://jetpack.com/)**. If something goes wrong, you will be able to restore it. * — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use **[WP Staging](https://wordpress.org/plugins/wp-staging/)** for quickly spinning up a new test site * > I do not know how to deactivate all the plugins,  * To do that you can: - go to Plugins > Installed Plugins - click on the first checkbox to select them all - then make sure Woo is not checked (it might not be checked by default, but it is good to take a look) - Then on the bulk action selector, choose “deactivate” - Click Apply * This should deactivate all plugins. * ![](https://i0.wp.com/snipboard.io/SgRlcy.jpg?ssl=1) * To make sure you run a full conflict test, please also go to Appearance > Themes and switch to a default theme such as Storefront, if you are not currently using it. * After this you can try to see if the issue persists. * Please let us know how it goes. * Have a wonderful day! * Thread Starter [bethteo](https://wordpress.org/support/users/bethteo/) * (@bethteo) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17912650) * Thanks, I think better for me to get the freelance to check and fix up as I am not so familiar with so many things that I need to do. Will send him your instruction to see if he can assist me. Thank you * Thread Starter [bethteo](https://wordpress.org/support/users/bethteo/) * (@bethteo) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17912675) * By the way, are you able to check and fix up for me? instead of me asking a freelance to fix up? * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17912788) * Hey, [@bethteo](https://wordpress.org/support/users/bethteo/)! * I understand this can be a time-consuming, technical challenge. However, we are not able to do it for you. * If you are not comfortable doing it yourself, as you mentioned you can hire a local WebDev, you can also check **[Codeable ](https://www.codeable.io/partners/woocommerce/)** and **[WooExperts](https://partners.woocommerce.com/English/)**. * While the most common cause of this issue seems to be plugin conflict, if that does not help, you can ask them to take a look **[here](https://wordpress.org/support/topic/woocommerce-there-was-an-error-getting-your-inbox)**, where we provided other suggestions to a user who had already tried the most common solutions. * Please let us know if there’s anything else we can do to help or if you have any questions. * Have a wonderful day! * Plugin Support [Rajesh K. (woo-hc)](https://wordpress.org/support/users/rajeshml/) * (@rajeshml) * [1 year, 12 months ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17947356) * Hello [@bethteo](https://wordpress.org/support/users/bethteo/), * We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to [start a new thread](https://wordpress.org/support/plugin/woocommerce/#new-topic-0) if you have any more questions. * Thanks! Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Error getting your InBox’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 14 replies * 4 participants * Last reply from: [Rajesh K. (woo-hc)](https://wordpress.org/support/users/rajeshml/) * Last activity: [1 year, 12 months ago](https://wordpress.org/support/topic/error-getting-your-inbox-2/#post-17947356) * Status: resolved