Support » Plugin: WooCommerce » Error Getting Inbox

  • Resolved poetryinink

    (@poetryinink)


    Good day. When I click on Woocommerce “home”, I get a large warning sign and the following error message: There was an error getting your inbox. Please try again. All plugins are up to date. I am using the free version of Woocommerce and the following is the system status report:
    `
    ### WordPress Environment ###

    WordPress address (URL): https://poetryinink.co.za
    Site address (URL): https://poetryinink.co.za
    WC Version: 5.6.0
    REST API Version: ✔ 5.6.0
    WC Blocks Version: ✔ 5.9.0
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.6.2
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.23
    PHP Post Max Size: 8 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.52.1
    OpenSSL/1.0.2u

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.21-MariaDB-1:10.4.21+maria~stretch
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.6.0
    WC Database Prefix: wpj4_
    Total Database Size: 38.92MB
    Database Data Size: 33.55MB
    Database Index Size: 5.37MB
    wpj4_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_actionscheduler_actions: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
    wpj4_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_actionscheduler_logs: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
    wpj4_adsw_ali_meta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wpj4_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_evf_entries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_evf_entrymeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_evf_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_newsletters: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_newsletter_links: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_newsletter_templates: Data: 2.28MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_scheduled_tasks: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
    wpj4_mailpoet_scheduled_task_subscribers: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
    wpj4_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_mailpoet_sending_queues: Data: 0.08MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_settings: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpj4_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_subscribers: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wpj4_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_subscriber_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpj4_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_options: Data: 2.45MB + Index: 0.20MB + Engine MyISAM
    wpj4_pickplugins_wl_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpj4_postmeta: Data: 19.43MB + Index: 2.34MB + Engine MyISAM
    wpj4_posts: Data: 3.07MB + Index: 0.90MB + Engine MyISAM
    wpj4_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpj4_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wpj4_term_relationships: Data: 0.03MB + Index: 0.06MB + Engine MyISAM
    wpj4_term_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wpj4_usermeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wpj4_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_vi_wad_ali_orders_info: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpj4_vi_wad_error_product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpj4_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpj4_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpj4_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_wc_product_meta_lookup: Data: 0.22MB + Index: 0.29MB + Engine MyISAM
    wpj4_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpj4_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpj4_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_yoast_indexable: Data: 5.17MB + Index: 0.79MB + Engine MyISAM
    wpj4_yoast_indexable_hierarchy: Data: 0.10MB + Index: 0.24MB + Engine MyISAM
    wpj4_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpj4_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpj4_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wpj4_yoast_seo_meta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM

    ### Post Type Counts ###

    attachment: 8416
    custom_css: 1
    customize_changeset: 4
    everest_form: 1
    mailpoet_page: 1
    ml-slide: 39
    ml-slider: 5
    nav_menu_item: 8
    oembed_cache: 1
    page: 15
    post: 1
    product: 288
    product_variation: 2076
    revision: 174
    shop_coupon: 1
    shop_order: 4
    wishlist: 1
    wpcf7_contact_form: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Error messages should not be shown to visitors.

    ### Active Plugins (21) ###

    Advanced noCaptcha & invisible Captcha: by WP White Security – 6.1.6
    Akismet Anti-Spam: by Automattic – 4.1.12
    All 404 Redirect to Homepage: by wp-buy – 2.2
    Autoptimize: by Frank Goossens (futtta) – 2.9.2
    Contact Form 7: by Takayuki Miyoshi – 5.4.2
    Dropship Me: by Vitaly Kukin – 1.0.3.15
    Everest Forms: by WPEverest – 1.7.7
    Facebook Chat Plugin – Live Chat Plugin for WordPress: by Facebook – 2.2
    Jetpack: by Automattic – 10.1
    Mailchimp for WooCommerce: by Mailchimp – 2.5.2
    MailPoet 3 (New): by MailPoet – 3.69.1
    Printify Shipping Method: by Printify – 2.5
    Storefront & Woocommerce Credits remover: by Webévasion – 1.0.0
    WooCommerce Blocks: by Automattic – 5.9.0
    WooCommerce Admin: by WooCommerce – 2.6.2
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
    WooCommerce PayPal Payments: by WooCommerce – 1.5.1
    WooCommerce: by Automattic – 5.6.0
    WP Mail SMTP: by WPForms – 3.0.3
    ReCaptcha v2 for Contact Form 7: by IQComputing – 1.3.5
    YITH WooCommerce Wishlist: by YITH – 3.1.0

    ### Inactive Plugins (2) ###

    Crypto.com Pay Checkout for WooCommerce: by Crypto.com – 1.3.3
    WooCommerce PayFast Gateway: by WooCommerce – 1.4.19

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔

    ### WC Pages ###

    Shop base: #6 – /
    Cart: #7 – /cart/
    Checkout: #8 – /checkout/
    My account: #9 – /my-account/
    Terms and conditions: #14 – /terms-conditions/

    ### Theme ###

    Name: Storefront
    Version: 3.8.1
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### WooCommerce PayPal Payments ###

    Onboarded: No
    Shop country code: ZA
    PayPal card processing available in country: No
    Pay Later messaging available in country: No
    Vault enabled: No

    ### Action Scheduler ###

    Complete: 291
    Oldest: 2021-09-03 05:58:51 +0200
    Newest: 2021-09-17 03:39:06 +0200

    Pending: 1
    Oldest: 2021-09-17 19:13:30 +0200
    Newest: 2021-09-17 19:13:30 +0200

    ### Status report information ###

    Generated at: 2021-09-17 03:40:32 +02:00
    `

    The page I need help with: [log in to see the link]

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Viewing 15 replies - 1 through 15 (of 18 total)
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