• Resolved TheSia

    (@thesia122)


    GET https://api.getwemail.io/v1/settings/general 401 Unauthorized-
    HTTP API Transport: curl
    DNS Resolution Time: 0.0122
    Connection Time: 0.0133
    Transfer Start Time (TTFB): 0.7791
    Response Size: 98 B
    Response Content Type: application/json
    IP Address: 104.27.161.132

    WeDevs\W\C\A\Api->get()
    wp-content/plugins/wemail/includes/Core/Api/Api.php:229
    WeDevs\W\C\S\Settings->get()
    wp-content/plugins/wemail/includes/Core/Settings/Settings.php:24
    WeDevs\W\F\FormOptIn->__construct()
    wp-content/plugins/wemail/includes/FrontEnd/FormOptIn.php:23
    WeDevs\W\F\FrontEnd->__construct()
    wp-content/plugins/wemail/includes/FrontEnd/FrontEnd.php:14
    WeDevs\W\WeMail->init()
    wp-content/plugins/wemail/includes/WeMail.php:324
    do_action(‘init’)
    wp-includes/plugin.php:478

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support ashiquzzaman

    (@ashiquzzaman)

    Hi TheSia,

    Are you using any other plugins on the site? If yes, could deactivate them and then reactivate them one by one and see if this solves the issue.

    Sorry for the late response, looking forward to your reply.

    Plugin Support ashiquzzaman

    (@ashiquzzaman)

    Hi Meserlian,

    Since we haven’t heard from you for a while. I’ll go ahead and close this ticket. If you face any problems in the future. Feel free to open a new support thread.

    Thanks

    https://api.getwemail.io/v1/settings/general 401 Unauthorized+ –
    WeDevs\W\C\A\Api->get()
    wp-content/plugins/wemail/includes/Core/Api/Api.php:229
    WeDevs\W\C\S\Settings->get()
    wp-content/plugins/wemail/includes/Core/Settings/Settings.php:24
    WeDevs\W\F\FormOptIn->__construct()
    wp-content/plugins/wemail/includes/FrontEnd/FormOptIn.php:23
    WeDevs\W\F\FrontEnd->__construct()
    wp-content/plugins/wemail/includes/FrontEnd/FrontEnd.php:14
    WeDevs\W\WeMail->init()
    wp-content/plugins/wemail/includes/WeMail.php:324
    do_action(‘init’)
    wp-includes/plugin.php:478
    Plugin: wemail 5 0.8009
    Total: 1

    Error message as above

    Plugin Support ashiquzzaman

    (@ashiquzzaman)

    Hi TheSia,

    Did you try the troubleshooting method I suggested? Also, I replied to your email.

    Note: Do not share any login credential information in public support threads.

    Thank You

    I’ve tried it, it doesn’t work, so share the login information.
    Thank you. I replied to your email

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @ashiquzzaman While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    Plugin Support ashiquzzaman

    (@ashiquzzaman)

    Hello @jdembowski,

    Thank you for taking the time and explaining the support forum rules. I will make sure to follow them on future tickets.

    Thank You

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Error found, the prompt is as follows’ is closed to new replies.