Error: Fill in the required fields (name, email).

Hi there,

I know a fresh install has helped with this issue before. Would you be able to try the following exact steps for me for a completely fresh reinstallation?

• From the wp-admin dashboard of your site, please go to Jetpack > Dashboard > Connections > Manage site connection from your left-hand menu.
• Click the “Disconnect” button. If it’s already disconnected, you can skip to the next step.
• Deactivate your Jetpack plugin by heading to Plugins > Installed Plugins and finding “Jetpack by WordPress.com.”
• Completely uninstall Jetpack.
• Reinstall the newest version of Jetpack.
• Deactivate all of your plugins.
• Activate only Jetpack.
• Back in Jetpack > Dashboard > Connections > Manage site connection, Click the “Set up Jetpack” button and continue through the approval process.

Please let me know the results of this troubleshooting and we can go from there. Thanks!

Thanks for the attempt. If disabling plugins doesn’t help, it may be the theme. Temporarily switch your theme to a WordPress default theme like Twenty Nineteen. Then try to reproduce the issue again. If it works, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.

Have you always received this error, or was there an update that you remember that may have caused it?

Is this happening with your account or with any other logged-in user that tried to leave a comment?

In your profile page (Users > Profile) does the email field have your email address?

Do you get the same error when you make the name and email fields optional? Go to Settings > Discussion and uncheck the Comment author must fill out name and email option.