Error fetching label status

  • Resolved MSPA

    (@mspeptides)


    3 months ago

    I have been using this plugin for a long time. I print out dozens of orders daily. Today on one of my orders I have a red banner Error fetching label status. Error: The WooCommerce Shipping server returned HTTP code: 502. I then refreshed purchase status and its now the light yellow box saying you have purchased a label but the purchase status is still pending.

    • This topic was modified 3 months ago by MSPA.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter MSPA

    (@mspeptides)

    3 months ago

    I am able to go to other orders and print labels fine. This one order remains stuck at the light yellow screen.

    Plugin Support Sai (woo-hc)

    (@saivutukuru)

    3 months ago

    Hi @mspeptides,

    Thanks for the details! The “Error fetching label status (HTTP 502)” message comes from WooCommerce’s shipping servers and usually indicates a temporary issue. Since you’re able to print labels for other orders, it seems isolated to this one order.

    There’s no need to change or clear anything in your store settings; this isn’t caused by your site configuration. Please try the following:

    1. Wait a few minutes and click “Refresh purchase status” again.
    2. If it remains pending, open WooCommerce → Status → Logs, select the most recent log starting with wc-shipping-, and copy any relevant entries to https://pastebin.com or https://gist.github.com.
    3. Confirm which carrier you were purchasing the label from (e.g., USPS, UPS, etc.).

    This will help us confirm whether it’s a temporary server-side issue or if further action is needed for that specific order.

    Thread Starter MSPA

    (@mspeptides)

    3 months ago

    I uploaded the latest plugin-woocommerce-shipping. there is no wc-shipping. I am using USSP. Its over an hour later and still yellow box and refresh purchase status button is grayed out.

    Moses M. (woo-hc)

    (@mosesmedh)

    3 months ago

    Hi @mspeptides,

    Thank you for getting back and for the update. When you attempted the purchase and encountered the error, were you charged for the transaction?

    Thread Starter MSPA

    (@mspeptides)

    3 months ago

    Yes

    Please wait while we process your shipping label purchase

    Warning notice

    You have purchased a label, but the purchase status is still pending. Please wait a few minutes and refresh the purchase status. If the status is still pending, please contact support.

    Refresh purchase status (Button is grayed out)

    Note: Reusing a printed label is a violation of our terms of service and may result in criminal charges.

    • This reply was modified 3 months ago by MSPA.
    Moses M. (woo-hc)

    (@mosesmedh)

    3 months ago

    @mspeptides,

    Thank you for getting back and for the clarification. Since this involves being charged without receiving the printed label, it would be best to handle this internally. Please open a support ticket through WooCommerce.com using the following link: https://woocommerce.com/my-account/contact-support/#contact-us.

    The appropriate team will review your case and assist with a resolution. Thank you for your patience and cooperation so far. Once you’ve created the ticket, please share the ticket number here so we can help escalate it further.

    Thread Starter MSPA

    (@mspeptides)

    3 months ago

    How can I ship this order today?!?!?!

    Thread Starter MSPA

    (@mspeptides)

    3 months ago

    I always have a problem with submitting support tickets. It says connect a store then brings me to WooCommerce update manager and I cannot click submit. its greyed out.

    Thread Starter MSPA

    (@mspeptides)

    3 months ago

    I was bale to create a support request but it opened up a chat. No number.

    Plugin Support Sai (woo-hc)

    (@saivutukuru)

    3 months ago

    Hi @mspeptides,

    Thanks for the update and for explaining the difficulties you’re having with submitting a support ticket.
    I completely understand how stressful it can be when a label purchase gets stuck and you’re trying to ship orders on time.

    At this point, the best course of action is to continue working with WooCommerce support so the internal team can review the transaction for the stuck label and advise on next steps, including any potential refund. Please make sure to enter all the details of this order in the chat so the team has everything they need and can get back to you at the earliest.

    If the shipment is urgent, one option you could consider is purchasing a label directly through your USPS account so the order can be shipped today. Please note this is just an option to avoid delays; the internal team will guide you on how to handle the original stuck label afterward.

    Thank you for your patience while this gets resolved.

    Plugin Support thelmachido a11n

    (@thelmachido)

    2 months, 1 week ago

    It’s been a while since we heard back from you for this reason we are closing this thread. 

    If WooCommerce Shipping has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here: 

    https://wordpress.org/support/plugin/woocommerce-shipping/reviews/

    Feel free to open a new forum topic if you run into any other problem.

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