Error- Failed to add user -401

  • Resolved webguru4u

    (@webguru4u)


    1 year, 1 month ago

    I am getting this error when someone submits his name/email –

    Error- Failed to add user -401

    And the user is not added to my Getresponse list.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support gavinohanlon

    (@gavinohanlon)

    1 year, 1 month ago

    Hi Webguru4u,

    Thanks for reaching out.

    It seems like the error might be related to the API key. Could you please try saving the key again with your form. If that doesn’t work, try a new API key and see if that resolves the issue. Clear the cache from your site while testing the different steps.

    Let me know how it goes.

    All the best.

    Thread Starter webguru4u

    (@webguru4u)

    1 year, 1 month ago

    I am a free user at Getresponse and I no longer have access to API.

    Will I still be able to use this plugin?

    Plugin Support gavinohanlon

    (@gavinohanlon)

    1 year ago

    Hi Webguru4u,

    Thanks for your response.

    If you no longer have access to the API in GetResponse, that could be why you’re seeing this error.

    You might want to check with GetResponse support to see if there’s a way to regain API access on your plan.

    Let me know if you need any further clarification.

    All the best.

Viewing 3 replies - 1 through 3 (of 3 total)

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