Support » Fixing WordPress » Error establishing database connection, after WP upgrade then restoring back-up.

  • Resolved jentelam

    (@jentelam)


    Hey Support

    I was updating a website from a customer to the 4.9 version.
    Before that I made sure to make a back up.

    After experiencing some issues (some of the widgets weren’t reacting), I decided to restore the back up of earlier this morning. After that, the site went blank and gave the “Error establishing a database connection” message.

    I still have the back up file if this would be useful. I would love to have this resolved today, so any help coming my way would be greatly appreciated. This website was for one of our customers, so you can see why I’m a bit concerned.

    Should I contact my hosting’s support for this?

    • This topic was modified 1 year, 11 months ago by  jentelam.

    The page I need help with: [log in to see the link]

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  • lisa

    (@contentiskey)

    glad to hear you have a backup! make regular backups of database and files.
    double check the wp-config settings
    site loaded for me so seems like you might have resolved

    Yeah, I managed to fix it myself by uploading the back up file to the database and tinkering with some settings in there. Still not sure what the problem was. I panicked a little because we’ve been working on this project for a couple months.

Viewing 2 replies - 1 through 2 (of 2 total)
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