Error en sincronización con algunos productos
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I was looking at this topic: https://wordpress.org/support/topic/facebook-for-woocommerce-error-unsupported-post-request/ I have the same problem, some of my products do not sync and errors appear in woocommerce. I have an active “catalog” ad campaign, and in the product carousel ad, it shows many that are out of stock because the Facebook plugin is not correctly syncing availability.
I saw that they recommend performing these steps: https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/ and my question is in which php files do I have to put those 2 codes exactly ? or should I do it with the plugin https://es.wordpress.org/plugins/code-snippets/ I only have to make it run in the administration area or in the whole website?? Should they stay permanently? or should I remove it once the problem is fixed? should i run both codes or just one at a time?
The page I need help with: [log in to see the link]
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Hello,
I saw that they recommend performing these steps: https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/
I understand you would like to know what is the best way to run a code on your site securely, in regards to the issue described.
It is highly recommended to use Code Snippets to add custom PHP code into your site without directly accessing the functions.php file. Here is an article that explains how to use the Code Snippets plugin.
In the plugin, you can configure the 2 codes snippets to run only once (or more, this is depending on your needs).
Let us know how it goes.
I have inserted both codes and they are running permanently:
https://snipboard.io/wpeczV.jpg
https://snipboard.io/DRGl5A.jpg
https://snipboard.io/zcHUe8.jpgBut I don’t see that anything has changed, the sold-out products are still visible on facebook.
I show you some examples:
https://www.facebook.com/commerce/products/rompevento-de-mujer-osx-everest-coral/4766168186772543/
https://www.facebook.com/commerce/products/helmet-lazer-coyote/5100548516652786/
https://www.facebook.com/commerce/products/jersey-fox-attack-pro/4569136519844466/
https://www.facebook.com/commerce/products/casco-lazer-chiru-mips-negro-con-gris/6516249948417333/
https://www.facebook.com/commerce/products/shimano-s-phyre-lenses/3781789235255003/For example this simple product appears on facebook https://www.facebook.com/commerce/products/lentes-shimano-s-phyre/3781789235255003/ but when you enter the button on the website it is with inventory at 0 https:/ /snipboard.io/S5n4lF.jpg
Or this other variable: https://www.facebook.com/commerce/products/rompeviento-de-mujer-osx-everest-coral/4766168186772543/ https://snipboard.io/S5n4lF.jpg and it looks like this : https://snipboard.io/LYE3QR.jpg
In this other example it is different, the product does not have stock but it has a Facebook id:
https://www.facebook.com/commerce/products/helmet-lazer-coyote/5100548516652786/
https://snipboard.io/7uQKcx.jpgI don’t know if I implemented the code wrong, it didn’t work or I would have to look for some other solution, such as uninstalling the plugin, deleting it from the Facebook catalog and publishing it again from ZERO. What else do you advise me to do?
HELP! HELP!
Hi @gabrielbra
Apologies for the delay here. Seems no notification from this thread reached us.
I understand that you are still experiencing the problem.
As a first step, if you have a caching plugin, then purge all cache from it.
In order for us to get a better idea of your setup, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
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WooCommerce Premium: por YITH – 1.1.23 YITH WooCommerce Brands Add-on Premium: por YITH – 1.4.1 YITH WooCommerce Multi-step Checkout Premium: por YITH – 2.0.9 ### Inactive Plugins (3) ### Google Listings and Ads: por WooCommerce – 1.12.8 Insert PHP Code Snippet: por xyzscripts.com – 1.3.3 MkRapel Provincias y Ciudades de Argentina para WC: por Marketing Rapel – 3.5 ### Settings ### API Enabled: – Force SSL: – Currency: ARS ($) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base de la tienda: #8 - /tienda/ Carrito: #2338 - /carrito/ Finalizar compra: #21 - /pagar/ Mi cuenta: #22 - /mi-cuenta-2/ Términos y condiciones: ❌ Página sin definir ### Theme ### Name: Medizin Child | Shared by WPTry.org Version: 1.0.0.1604508644 Author URL: http://thememove.com/ Child Theme: ✔ Parent Theme Name: Medizin Parent Theme Version: 1.3.2 Parent Theme Author URL: https://thememove.com WooCommerce Support: ✔ ### Templates ### Overrides: medizin/woocommerce/archive-product.php medizin/woocommerce/cart/cart-shipping.php medizin/woocommerce/cart/cart-totals.php medizin/woocommerce/cart/cart.php medizin/woocommerce/cart/cross-sells.php medizin/woocommerce/cart/mini-cart.php medizin-child/woocommerce/cart/proceed-to-checkout-button.php medizin/woocommerce/cart/shipping-calculator.php medizin-child/woocommerce/checkout/form-checkout.php medizin-child/woocommerce/checkout/form-coupon.php medizin-child/woocommerce/checkout/form-login.php medizin-child/woocommerce/checkout/payment-method.php La version 3.8.0 de medizin-child/woocommerce/checkout/review-order.php está obsoleta. La versión del núcleo es la 5.2.0 medizin/woocommerce/content-product-cat.php medizin/woocommerce/content-product.php medizin/woocommerce/content-single-product.php medizin/woocommerce/content-widget-product.php medizin/woocommerce/loop/add-to-cart.php medizin/woocommerce/loop/loop-end.php medizin/woocommerce/loop/loop-start.php medizin-child/woocommerce/loop/orderby.php medizin/woocommerce/loop/result-count.php medizin/woocommerce/loop/sale-flash.php medizin/woocommerce/myaccount/form-login.php medizin/woocommerce/myaccount/form-lost-password.php medizin/woocommerce/myaccount/form-reset-password.php medizin/woocommerce/myaccount/my-account.php medizin/woocommerce/product-searchform.php medizin/woocommerce/single-product/meta.php medizin/woocommerce/single-product/product-image.php medizin/woocommerce/single-product/rating.php medizin/woocommerce/single-product/related.php medizin/woocommerce/single-product/review-meta.php medizin/woocommerce/single-product/review-rating.php medizin/woocommerce/single-product/review.php medizin/woocommerce/single-product/sale-flash.php medizin/woocommerce/single-product/tabs/additional-information.php medizin/woocommerce/single-product/tabs/description.php medizin/woocommerce/single-product/up-sells.php medizin/woocommerce/single-product-reviews.php medizin/woocommerce/single-product.php La version 2.6.1 de medizin/woocommerce/content-product_cat.php está obsoleta. La versión del núcleo es la 4.7.0 Outdated Templates: ❌ Aprende cómo actualizar ### Action Scheduler ### Completo: 3.964 Oldest: 2022-07-04 09:24:49 -0300 Newest: 2022-08-02 15:40:12 -0300 Fallida: 1 Oldest: 2021-05-07 14:56:50 -0300 Newest: 2021-05-07 14:56:50 -0300 Pendiente: 1 Oldest: 2022-08-03 07:17:19 -0300 Newest: 2022-08-03 07:17:19 -0300 ### Status report information ### Generated at: 2022-08-02 15:52:22 -03:00Hello??
Hi @gabrielbra
Thanks for sharing the System Status Report.
It seems that the syncing problems are due to outdated versions of plugins.
Upon checking your system status it appears that you’re not running the latest WordPress version. Be sure to update WordPress to its latest version. Here’s a helpful guide: https://www.wpbeginner.com/beginners-guide/ultimate-guide-to-upgrade-wordpress-for-beginners-infograph
WooCommerce needs to be updated as well, the current version is not up to date. Here’s a helpful guide: https://woocommerce.com/document/how-to-update-woocommerce/
Besides WooCommerce you should also update the WooCommerce Database to match the core version. You can do it from WooCommerce > Status > Tools > Update database.
Here’s a helpful guide: https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-noticeBefore doing that make sure you have a good backup of your full site and database in place, so that if something goes wrong, you can easily restore your site to a functioning state. Most hosting providers have this included in the subscription, but you may also consider using a service like Jetpack, or a plugin like UpdraftPlus.
I see that your theme overrides many WooCommerce templates, and some overrides are outdated. Please refer to our documentation on how to update outdated templates: https://woocommerce.com/document/fix-outdated-templates-woocommerce/
Once these are corrected, please let us know if the problem still persists.
Thanks
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