Error en pago con Tarjetas de Credito

  • Resolved aliwebdesarrollo

    (@aliwebdesarrollo)


    9 years, 4 months ago

    Estamos terminando de realizar las pruebas para poner el sitio en produccion y nos encontramos con un problema, cada vez que se intenta realizar el pago de una compra con una tarjeta de credito real nos devuelve el siguiente error

    SU PAGO FUE RECHAZADO. PUEDE INTENTARLO DE NUEVO.
    ESTA MEDIO DE PAGO NO PUEDE PROCESAR SU PAGO.

    No tenemos mas habilitado el modo sandbox, tenemos cargadas las credenciales de produccion, tenemos habilitada la puesta en produccion de las api-keys. Sinceramente no sabemos donde mas buscar o por donde puede venir el problema y el cliente se esta empezando a desesperar porque le comentamos que el plugin oficial era la opcion ideal por sobre el otro plugin que existe (el cual hemos probado en otros sitios y funciona bien).

    Alguien que pueda aconsejar en donde buscar (lamentablemente no se pueden pasar datos de acceso, excepto que sea personal verificado de MercadoLibre).

    Saludos,

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mercado Pago

    (@mercadopago)

    9 years, 4 months ago

    Hi aliwebdesarrollo,

    This message is associated with a “cc_rejected_other_reason”, where that payment was refused by some unknown reason by Mercado Pago. Maybe the acquirer is refusing or there’s a problem with the credit validation of that card. Which country are you from? And which payment method are you using (the card brand)?

    Thread Starter aliwebdesarrollo

    (@aliwebdesarrollo)

    9 years, 4 months ago

    Hi there,

    I’m from Argentina. All the persons how try to make a payment (where 3 in 3 different places wi 3 different credit cards) all have the same error but the strange thing is that when i test it with the Test Credit Cards numbers that Mercadopago provides in his website (even those of Tarjeta Naranja) the transaction result successful.

    First i belive that it could be because the account client maybe was not approve to be in production state but i checkit and they are enabled.

    The method we are using is Credit Card and Default.

    nacho

    (@idarraidou)

    9 years ago

    Hola.
    Tengo un problema similar.
    Usando el check out basico no puedo pagar con tarjeta de credito (visa o amex) me dice que el pago es rechazado.
    Espero una pronta respuesta. Saludos!

    Plugin Author Mercado Pago

    (@mercadopago)

    8 years, 11 months ago

    Hi @aliwebdesarrollo,

    If you test the payment with Mercado pago Test Credit Cards, it will not perform any verification about credit risks or the availability of the card by the given acquirer. So you’re only testing your server-side process (order, checkout, notification, etc), and not the business rules. I think that your rejection is being generated by a business-rule level issue.

    In any case, “cc_rejected_other_reason” do not means that the plugin surely haves a problem, but that your order is being rejected by a several number of different reasons. By our (Mercado Pago) perspective, we can only say that it is being rejected by the card issuer (the bank or institution of the card), and that the reason of this rejection is out of our knowledge.

    leonardodez

    (@leonardodez)

    8 years, 6 months ago

    olá !

    Estou tendo o mesmo problema.

    meu site já estava em produçao, dai fui inventar de atualizar e me dei mal, esta aparecendo varios problemas inclusive esse.

    Uso meu proprio cartao de credito e passo em outros sites e ele aceita, uso em outro plugin de pagamento e ele aceita, agora testando com o mercado pago ele nao esta aceitando, antes aceitava. me ajudem por favor.

    Sou do brasil, fiz todas as autinticações
    Sua client_id e client_secret são válidas para: Brasil
    Sua public_key e access_token são válidas para: Brasil
    WooCommerce está instalado e habilitado.
    Sua versão do PHP está OK.
    cURL está instalado.
    Seu site possui SSL habilitado.

    Estou usando o thema WPLMS
    site http://www.salatecnica.com.br/cursos

Viewing 5 replies - 1 through 5 (of 5 total)

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