Title: Error Email Last modified: April 22, 2019 --- # Error Email * [sebas22](https://wordpress.org/support/users/sebas22/) * (@sebas22) * [7 years, 3 months ago](https://wordpress.org/support/topic/error-email-2/) * Hello! * I have a problem with the plugin. The automated email responses dont work, and when a user buy a membership, doesnt receive anything. * This is a problem because I need to send an email with instructions on every purchase and it seems that the user hasnt bought anything. * I have read that version 4.1.2 does not have this problem. You can inform me if your technical team has already solved this error. Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * (@wpmudev-support9) * [7 years, 3 months ago](https://wordpress.org/support/topic/error-email-2/#post-11455515) * Hello [@sebas22](https://wordpress.org/support/users/sebas22/) * I trust you’re doing well! * I am afraid in this current version the _Subscription – Completed with payment _message is not sending emails. It will be fixed in the next plugin’s update, which is currently in QA for testing. Please keep an eye on the feature plugin’s releases to update the plugin. * Have a good day and take care! * Cheers, Nastia * Thread Starter [sebas22](https://wordpress.org/support/users/sebas22/) * (@sebas22) * [7 years, 3 months ago](https://wordpress.org/support/topic/error-email-2/#post-11457022) * Hello Nastia, Thanks for your reply, the last update was 11 months ago, could you give me some estimate? Another question, could replace the current plugin folder with version 4.1.2 to update the plugin to that version they say in the forum that works well, you have proof of it. If I replace the plugin folder I will lose the configuration of my plans, send email text, settings, etc. Or it will only be updated to that version and I will not have problems of loss of information and configuration. Thank. * Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/) * (@wpmudev-support2) * [7 years, 3 months ago](https://wordpress.org/support/topic/error-email-2/#post-11457148) * hello [@sebas22](https://wordpress.org/support/users/sebas22/) , * I’m afraid we don’t have any ETA for the new version. * > If I replace the plugin folder I will lose the configuration of my plans, send > email text, settings, etc. Or it will only be updated to that version and I > will not have problems of loss of information and configuration. * Changing files will not remove the settings of the plugin (option and settings are kept in the database). You can override the file on the FTP and settings will stay the same. * kind regards, Kasia * Thread Starter [sebas22](https://wordpress.org/support/users/sebas22/) * (@sebas22) * [7 years, 3 months ago](https://wordpress.org/support/topic/error-email-2/#post-11509656) * Kasia the version of the payment plugin is to say the professional version also has this same problem that does not send mail? If the pro version worked well I would be willing to buy it. * Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/) * (@wpmudev-support2) * [7 years, 2 months ago](https://wordpress.org/support/topic/error-email-2/#post-11522324) * Hello [@sebas22](https://wordpress.org/support/users/sebas22/), * Pro version was recently released to GitHub, so it’s free [https://github.com/wpmudev/membership-2](https://github.com/wpmudev/membership-2)– you can try it. * kind regards, Kasia * [commontater](https://wordpress.org/support/users/commontater/) * (@commontater) * [7 years, 2 months ago](https://wordpress.org/support/topic/error-email-2/#post-11541182) * Just so everyone knows: * The Membership 2 plugin is no longer supported (according to the WPMUDEV website). * I had a support question a couple of weeks ago, and I been told there would be an update that would fix my issue, but then WPMUDEV instead stopped supporting the plugin. * I understand that there are good business reasons why WPMUDEV would stop supporting a plugin, but I think it is worth explaining to any WP users still using the plugin (or thinking of installing it) that they are on their own if there is a bug. * Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * (@wpmudev-support9) * [7 years, 2 months ago](https://wordpress.org/support/topic/error-email-2/#post-11574151) * Hello [@commontater](https://wordpress.org/support/users/commontater/) * Hope you’re doing well! * We have shared in a previous thread a fix for the reported bug, please see it [here](https://wordpress.org/support/topic/account-page-your-membership-no-memberships/#post-11573973). * We have stopped further development for the plugin, although we still continue providing support. You can find a full article on this page [here](https://premium.wpmudev.org/blog/wpmu-dev-legacy-plugins/). * Hope this helps! * Cheers, Nastia Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Error Email’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/membership_b8cdaa.svg) * [Membership 2](https://wordpress.org/plugins/membership/) * [Frequently Asked Questions](https://wordpress.org/plugins/membership/#faq) * [Support Threads](https://wordpress.org/support/plugin/membership/) * [Active Topics](https://wordpress.org/support/plugin/membership/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/membership/unresolved/) * [Reviews](https://wordpress.org/support/plugin/membership/reviews/) ## Tags * [membership 2](https://wordpress.org/support/topic-tag/membership-2/) * 7 replies * 4 participants * Last reply from: [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/error-email-2/#post-11574151) * Status: not resolved