Support » Plugin: Electronic Signature by SwiftCloud » Error during PDF converting

  • Hello,
    The plugin works seamlessly and I love it, but there’s one MAJOR FLAW, I am unable to access the pdf copy of my signed form. I get a message that says error occured during converting the PDF.
    How can I have this resolved? It’s actually the most important part.
    Thanks for any help.

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  • Plugin Author SwiftCloud

    (@swiftcloud)

    Hi Celineremy – we’re checking on this, and definitely agree it is the most important part!

    Note for version 1 / WordPress plugin version the doc must be public – not a draft, not password protected. Also, in some cases, we’ve found plugins, themes, and even server config (htaccess) has at times interfered with our code, so we’re getting close to version 2, which will be more reliable.

    That said, we’re checking on this and will update asap. Please email your e-signature URL to SwiftCloudHelp at Gmail dot com and we’ll create a ticket; this is not an officially supported channel.

    thanks
    Roger on the SwiftCloud team

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