Support » Plugin: Ultimate Member - User Profile & Membership Plugin » Error downloading cover photo

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  • Plugin Support Ultimate Member Support


    Hi @ihaleboop,

    Do do you have any security plugins installed?
    Have you tried to do a quick conflict test so we can rule out conflicts with other plugins?
    Here is the doc on how to do a conflict test.
    How to do a plugin/theme conflict test?
    You can also contact your hosting provider and ask them to check the error.log file of your server and see if there are any errors there.



    I have already do this but nothing works.
    Which rights are needed by UM on the directories ?
    Thank you.


    I have found this error in my server log :

    Tue Sep 05 12:15:49.558424 2017] [authz_core:error] [pid 740948] [client XXX.XXX.XXX.XX:34804] AH01630: client denied by server configuration: …/public_html/wp-content/plugins/ultimate-member/core/lib/upload/um-image-upload.php, referer: https://sitename/user/username/

    I suppose there is a rule that blocks the upload. Where ? I don’t know.

    Thank you in advance for your help.

    Hi to all,

    My problem is solved. A second htaccess in the wp-content directory of WordPress was the cause of this situation.

    Thanks for all

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