Support » Plugin: Ultimate Member - User Profile & Membership Plugin » Error downloading cover photo

  • Resolved ihaleboop

    (@ihaleboop)



    Hi everybody,

    As some previous users I have this problem : at the end of the download I have the message “ERROR: Not Found”.
    With the doc. of UM (http://docs.ultimatemember.com/article/114-photo-uploads-not-working) I didn’t found the solution.
    @bridgetdesigns, in a previous post, wrote that she made some changes in .htaccess but she didn’t give us details.
    I think I have the same problem but I don’t know exactly where to search.

    Thank in advance for your help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @ihaleboop,

    Do do you have any security plugins installed?
    Have you tried to do a quick conflict test so we can rule out conflicts with other plugins?
    Here is the doc on how to do a conflict test.
    How to do a plugin/theme conflict test?
    You can also contact your hosting provider and ask them to check the error.log file of your server and see if there are any errors there.

    Regards.

    ihaleboop

    (@ihaleboop)

    Hi,

    I have already do this but nothing works.
    Which rights are needed by UM on the directories ?
    Thank you.

    ihaleboop

    (@ihaleboop)

    Hi,

    I have found this error in my server log :

    Tue Sep 05 12:15:49.558424 2017] [authz_core:error] [pid 740948] [client XXX.XXX.XXX.XX:34804] AH01630: client denied by server configuration: …/public_html/wp-content/plugins/ultimate-member/core/lib/upload/um-image-upload.php, referer: https://sitename/user/username/

    I suppose there is a rule that blocks the upload. Where ? I don’t know.

    Thank you in advance for your help.

    ihaleboop

    (@ihaleboop)

    Hi to all,

    My problem is solved. A second htaccess in the wp-content directory of WordPress was the cause of this situation.

    Thanks for all

Viewing 4 replies - 1 through 4 (of 4 total)
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