Title: Error downloading attachments
Last modified: June 9, 2020

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# Error downloading attachments

 *  Resolved [Beppesan](https://wordpress.org/support/users/beppesan/)
 * (@beppesan)
 * [6 years ago](https://wordpress.org/support/topic/error-downloading-attachments/)
 * Trying to download any attachment it will be opened in the browser like an HTML
   file, with wrong characters (“�%PDF-1.4 %äüöß 2 0 obj <> stream x�u�� AE�|ŭ-�
   ��QA��….”).
    In the error_log file are generate these errors that i think are
   connected to this:
 * [09-Jun-2020 13:55:31 UTC] PHP Warning: Cannot modify header information – headers
   already sent by (output started at /home/xxxxxxxxx/public_html/wp-content/plugins/
   awesome-support/includes/file-uploader/class-file-uploader.php:616) in /home/
   xxxxxxxxx/public_html/wp-content/plugins/awesome-support/includes/file-uploader/
   class-file-uploader.php on line 619
    [09-Jun-2020 13:55:31 UTC] PHP Warning: 
   Cannot modify header information – headers already sent by (output started at/
   home/xxxxxxxxx/public_html/wp-content/plugins/awesome-support/includes/file-uploader/
   class-file-uploader.php:616) in /home/xxxxxxxxx/public_html/wp-content/plugins/
   awesome-support/includes/file-uploader/class-file-uploader.php on line 620
 * How can I solve it?
    Thanks

Viewing 1 replies (of 1 total)

 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [6 years ago](https://wordpress.org/support/topic/error-downloading-attachments/#post-12990494)
 * Hi [@beppesan](https://wordpress.org/support/users/beppesan/),
 * Try to go to Tickets – Settings, Advanded tab and scroll down until you fin the
   Attachment overrides section. Check the “Do not mask attachment links” box. This
   will only work for new tickets and not for the existing ones.
 * Regards.

Viewing 1 replies (of 1 total)

The topic ‘Error downloading attachments’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/error-downloading-attachments/#post-12990494)
 * Status: resolved