Title: Error Donate
Last modified: November 13, 2024

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# Error Donate

 *  Resolved [andreiturcu](https://wordpress.org/support/users/andreiturcu/)
 * (@andreiturcu)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/error-donate/)
 * I configured everything, associated the payment method, but when I press the ‘
   Donate’ button, the following message appears (**The following error occurred
   when submitting the form: Something went wrong, please try again or contact support.**).
   I tried all options, both with test donation mode, as well as with Stripe and
   Checkout 2.0, but nothing works. I tried reinstalling the plugin, clearing the
   plugin’s cache, but nothing made it work.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Robin Joshua Del Mundo](https://wordpress.org/support/users/robindelmundo/)
 * (@robindelmundo)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/error-donate/#post-18167600)
 * Hi [@andreiturcu](https://wordpress.org/support/users/andreiturcu/) ,
 * You came to the right place, I’m happy to help you resolve that.
 * Anytime there’s a payment error in the front-end, there’s a more detailed message
   in the back-end under Donations → Tools → Logs. Click the eye icon next to any
   recent error message, and then copy and paste the full error message in your 
   next reply. Here’s a screencast on how to get error logs: [https://screencast-o-matic.com/watch/c3eD0AVFgVG](https://screencast-o-matic.com/watch/c3eD0AVFgVG).
 * This will give us more details about the error.
 * Furthermore, please send along your System Info.
 * Navigate to Donations → Tools → System Info (tab) and click the button to “Get
   System Report” and copy/paste that in your reply here.
 * That will give me some more context to be able to help.
 * Looking forward to helping you get to the bottom of this!
 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/error-donate/#post-18176220)
 * Hi, [@andreiturcu](https://wordpress.org/support/users/andreiturcu/).
 * It’s been a while since we’ve heard back, and I know troubleshooting needs a 
   little extra time. I’m marking this as resolved for now, but if you still have
   questions, you can send them along right here, and I’ll be happy to hop back 
   in.
 * Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error Donate’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

## Tags

 * [form error](https://wordpress.org/support/topic-tag/form-error/)

 * 2 replies
 * 3 participants
 * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/error-donate/#post-18176220)
 * Status: resolved