Support » Plugin: Jetpack by WordPress.com » Error Details: The Jetpack server could not communicate with your site’s XML-RPC

  • Resolved kuliko

    (@kuliko)


    I can’t Install Jetpack Plugin on my site (www.cinnamon-residence.com/web).

    The error is ‘Error Details: The Jetpack server could not communicate with your
    site’s XML-RPC URL. If you have the W3 Total Cache plugin installed, deactivate
    W3 Total Cache, try to Connect to WordPress.com again, reactivate W3 Total
    Cache, then clear W3 Total Cache’s cache.’

    but I didn’t install W3 Total Cache. and when I reach to
    http://cinnamon-residence.com/web/xmlrpc.php it’s working properly. (XML-RPC
    server accepts POST requests only.)

    I’ve tried to troubleshoot with only install Jetpack plugin and got no luck.
    Tested with debug website (https://jetpack.com/support/debug/) and the error is
    ‘Unknown error. An unknown error has occurred.’ So my mind is blank now.

    Please help. I’ve googled for a day and I haven’t found the solution 🙁

    Thank you 🙂

    The page I need help with: [log in to see the link]

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