• Resolved gb24

    (@gb24)


    When attempting to delete the Popup Maker plugin (v1.16.2), I receive the following error message: “Deletion failed: There has been a critical error on this website.Learn more about troubleshooting WordPress.”

    This is multisite WordPress (v5.8.1) with Popup Maker deactivated on all sites. Attempting to delete the plugin from Network Admin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bel

    (@belimperial)

    Hi @gb24

    Thanks for writing in!

    We are sorry to hear that you are experiencing this issue on your site. Could you please check the error log of the server and kindly provide the full description of the error? This is to help identify the cause of the issue and provide the solution.

    Thank you and we look forward to your response.

    Thread Starter gb24

    (@gb24)

    There are no PHP or other errors in the logs. I’ve turned WordPress debug and no messages.

    After clicking Delete to delete the Popup Maker plugin, the page displays “Deleting…” and does not ever refresh:
    https://imgur.com/5PardPE

    This is the error message displayed at the top of the Plugins page:
    https://imgur.com/6eZlAA7

    Plugin Support Bel

    (@belimperial)

    Hi @gb24

    Thank you for your reply and for sharing the screenshot of the issue.

    For us to investigate further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

    Kindly attach the screenshot of the issue for reference.

    Thank you and we look forward to hearing from you soon.

Viewing 3 replies - 1 through 3 (of 3 total)
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