Hi, we’d like to look into this further for you. Can you please provide some additional details?
- What is the Role associated with your username (Admin, Editor, Give Manager, etc.)?
- When you saw the error, were you trying to delete a single donor or several donors at the same time using the Bulk Action dropdown?
Thread Starter
mapo85
(@mapo85)
Hi,
thanks for answering me, my role is admin
the error appears both when I delete a single donor or several donors at the same time.
thank you
Thread Starter
mapo85
(@mapo85)
Hi,
are there any news to solve the problem?
thank you
Hi @mapo85 — I can’t replicate that problem currently at all. That suggests that most likely it’s a plugin conflict. I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/
Then you can enable plugins one at a time and test again until you see the problem again. Then let me know which plugin caused the conflict and I can take a closer look at replicating the issue for you.
Thanks!
Thread Starter
mapo85
(@mapo85)
Hi,
I tried to disable all the plugins but the error does the same ..
I do not understand why ..
thank you..
error
error2
-
This reply was modified 5 years, 9 months ago by
mapo85.
-
This reply was modified 5 years, 9 months ago by mapo85.
-
This reply was modified 5 years, 9 months ago by mapo85.
We’ve had several people attempt to replicate this problem but we cannot. Are you on the latest version of Give? The latest version of WordPress?
Thread Starter
mapo85
(@mapo85)
Hi,
yes wordpress version 4.9.7
Give version 2.1.7
thanks
