• Resolved camiloortizc

    (@camiloortizc)


    Hola, al instalar Site Kit, me pide elegir con que cuenta de google ingresar, selecciono contacto@unidadesamobladas.cl le otorgo los permisos correspondientes y luego me arroja de error lo siguiente:

    “Ha habido un error crítico en esta web. Por favor, comprueba la bandeja de entrada del correo electrónico del administrador de tu sitio para obtener instrucciones.”

    pero no llega ningún mail con nada, ingresé a la configuración de la cuenta y reviso que permisos tengo otorgados, tengo Pinterest y Site Kit.

    Eliminé el plugin, eliminé los permisos desde Google pero el problema persiste. He intentado con otras cuentas @gmail.com y tampoco sucede nada.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hola @camiloortizc, thanks for getting in touch and sharing your information. To help you further with this, please can you share the following:

    1.  Your Site Health information. You can use this form to share privately if preferred. 
    2. When using other gmail accounts, do you get the same critical error or a different one?
    3. Does the same happen when trying from an Incognito window?

    Once you have shared the information above I can suggest some further steps to take. Let me know if you have any questions.

    Thread Starter camiloortizc

    (@camiloortizc)

    Hola, te dejo la información de salud del sitio, cuando ingreso en modo incognito sucede lo mismo, he probado con otro navegador y he probado con varias cuentas de gmail distintas.

    He reestablecido el SiteKit desde el comienzo y tampoco pasa nada.

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    theme_path: /home/unidades/public_html/wp-content/themes/hello-elementor
    auto_update: Desactivado wp-themes-inactive (1) Twenty Twenty-Three: version: 1.3, author: el equipo de WordPress, Actualizaciones automáticas desactivadas wp-plugins-active (5) Elementor: version: 3.18.3, author: Elementor.com, Actualizaciones automáticas desactivadas
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    Plugin Support Adam Dunnage

    (@adamdunnage)

    @camiloortizc Thank you for sharing the information. Do you see any warnings or errors when checking your Site Health status (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include REST endpoint references.

    Could I also ask you to try running through the troubleshooting steps here to see if you see the same error?

    One other thing you can also try is going to this URL which creates a temporary test site for you with Site Kit pre-installed. When going to this site, are you able to set up and connect Site Kit or do you see the same issue?

    Thread Starter camiloortizc

    (@camiloortizc)

    Hola, realicé la instalación de<font _mstmutation=”1″ _msttexthash=”21476″ _msthash=”402″>l pluggin Troubleshooting y en "Herramientas / comprobación de correo electrónico" arroja un error. </font>

    La comprobación del correo electrónico invocará la función wp_mail() y verificará si tiene éxito. Usaremos la dirección de correo electrónico que has establecido, pero puedes cambiarla a continuación si lo deseas.

    Correo electrónico

    Mensaje adicional

    Parece que hubo un problema al enviar el correo electrónico.

    Could not instantiate mail function.

    Thread Starter camiloortizc

    (@camiloortizc)

    Pude ingresar al sitio de pruebas que me recomendaste y al realizar la instalación de Site Kit no tuve problemas, llegué hasta casi la última parte del proceso de vinculación con mi cuenta.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    Thanks for sharing all of the information. Because you can complete setup on the test site and you are receiving this generic WordPress error, this looks like the issue could be either your WordPress setup or something at host level.

    Did you share any warnings or errors when checking your Site Health status (Tools > Site Health > Status)? I can’t see these if you have. It would be helpful to see if you have any and what they are.

    I would also check with your hosting provider to ensure that everything is set up correctly and that there are no blocks or firewall rules/settings that may restrict communication with plugins.

    If possible, are you able to set up a fresh new site on the same host with nothing installed but Site Kit? If so, please also try this to see if you get the same outcome. This would then point to the issue being at host level.

    Thread Starter camiloortizc

    (@camiloortizc)

    Hablé con el proveedor de hosting para ver si es un problema de ellos, les solicité si pueden revisar o si puedo crear un nuevo WP para probar el Site kit ahí. Es posible que ingreses a mi cuenta para revisar si está todo correcto?<font _mstmutation=”1″></font>

    • This reply was modified 8 months, 3 weeks ago by camiloortizc.
    Plugin Support Adam Dunnage

    (@adamdunnage)

    @camiloortizc Please do let us know the result of your conversation with your hosting provider and if you test on another fresh site. Unfortunately it is against forum guidelines to share site login details so we cannot do this. I will await your response from the hosting provider.

    Thread Starter camiloortizc

    (@camiloortizc)

    Estimado

    Al revisar el log de errores he encontrado lo siguiente:

    [22-Dec-2023 22:02:11 UTC] PHP Warning: base64_decode() has been disabled for security reasons in /home/unidades/public_html/wp-content/plugins/google-site-kit/includes/Core/Storage/Data_Encryption.php on line 90

    Por lo cual he habilitado la función base64_decode en su servicio, realice pruebas nuevamente por favor.-

    Atte.

    Andres Mella Pino
    Dpto. de Soporte

    SOLUCIONADO !!!! GRACIAS<font _mstmutation=”1″></font>

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @camiloortizc Delighted to hear that you found the cause here and have now solved the issue. Good luck with your website and happy holidays!

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Error critico – permisos de google – Bandeja de entrada’ is closed to new replies.