ERROR CRÍTICO ACTUALIZACIÓN NUEVA

  • Resolved Revirlution

    (@revirlution)


    1 year, 8 months ago

    hola,
    Desde que he instalado la actualización del Mailpoet NEW, me aparece este problema. Error crítico y no puedo editar la plantilla ni creo que me funcione nada,
    ¿alguien me podría ayudar?

    Detalles del error
    ==================
    Se ha producido un error del tipo E_ERROR en la línea 59 del archivo /home/fgrsar0kzvtl/public_html/wp-content/plugins/mailpoet/lib/Doctrine/Types/JsonType.php. Mensaje de error: Uncaught RuntimeException: Error when parsing JSON database value: “Syntax error” in /home/fgrsar0kzvtl/public_html/wp-content/plugins/mailpoet/lib/Doctrine/Types/JsonType.php:59
    Stack trace:
    #0 /home/fgrsar0kzvtl/public_html/wp-content/plugins/mailpoet/lib/Doctrine/Types/JsonType.php(44): MailPoet\Doctrine\Types\JsonType->handleErrors()
    #1 /home/fgrsar0kzvtl/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Internal/Hydration/SimpleObjectHydrator.php(92): MailPoet\Doctrine\Types\JsonType->convertToPHPValue(‘{“content”:{“ty…’, Object(MailPoetVendor\Doctrine\DBAL\Platforms\MySqlPlatform))
    #2 /home/fgrsar0kzvtl/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Internal/Hydration/SimpleObjectHydrator.php(41): MailPoetVendor\Doctrine\ORM\Internal\Hydration\SimpleObjectHydrator->hydrateRowData(Array, Array)
    #3 /home/fgrsar0kzvtl/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Internal/Hydration/AbstractH

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    1 year, 8 months ago

    Hello @revirlution ,

    Thank you for contacting MailPoet support. I will be happy to help you with this.

    We currently provide support in English. For now, I’ll be replying in English. You’re welcome to continue in English or I can enter your message into Google Translate, if you’d prefer.

    > Desde que he instalado la actualización del Mailpoet NEW, me aparece este problema. Error crítico y no puedo editar la plantilla ni creo que me funcione nada, ¿alguien me podría ayudar?

    Do you mean since after updating the MailPoet Plugin, you’re unable to edit the MailPoet templates?

    If yes, as a next step, I would recommend performing a conflict test. Testing to see if the issue occurs with only MailPoet active, and a default theme like Twenty Twenty would help to rule out any conflicts. We have a guide for conflict testing available here:
    https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

    If you are unable to do this testing on your live site, then you could set up a staging site where you can do the conflict testing. If you don’t have one already, your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like WP Staging for quickly creating a new test site.

    After testing, if you are still seeing the same issue with only MailPoet and the Twenty Twenty theme active, then let us know

    Have a great day.

    Plugin Support Bruna a11n

    (@bruberries)

    1 year, 7 months ago

    Hi @revirlution,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter Revirlution

    (@revirlution)

    1 year, 7 months ago

    Many thanks Ojoma and Bruna, I will check, I couldn´t check my email before because I was on Holidays.

Viewing 3 replies - 1 through 3 (of 3 total)
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