Support » Plugin: Constant Contact Forms » Error connecting your account

  • Resolved checkblank

    (@checkblank)


    I am trying to connect my Constant Contact account, but keep getting an error message saying “There was an error connecting your account. Please try again.”

    I’ve double and triple checked the user ID/Password.

    Any other ideas what the fix could be?

Viewing 15 replies - 1 through 15 (of 22 total)
  • Michael Beckwith

    (@tw2113)

    The BenchPresser

    From the looks of the error and the code in the plugin, that error is indicative that it’s having trouble authenticating things between the site and the Constant Contact API.

    Just as a dumb luck possible solution, can you disable and then re-enable the plugin. Possible that some of the values used to authenticate will be cleaned up/updated and the new values will provide better results.

    If no luck after that, we’ll keep digging in more.

    I deactivated, then reactivated – same error message still – “There was an error connecting your account. Please try again.”

    Other ideas? Should I have have deleted and readded the plugin instead if just deactivating?

    • This reply was modified 3 years, 2 months ago by checkblank.
    Michael Beckwith

    (@tw2113)

    The BenchPresser

    No, deleting and readding won’t have any effect if deactivation and reactivation didn’t.

    Let me check on some things and I’ll get back to you.

    Thanks for looking at this – any news?

    Michael Beckwith

    (@tw2113)

    The BenchPresser

    Not quite yet, let me nudge some people. Thanks for the reminder.

    Michael Beckwith

    (@tw2113)

    The BenchPresser

    Have someone checking on things in areas I don’t have access to. Thank you for your patience.

    Michael Beckwith

    (@tw2113)

    The BenchPresser

    Can we get a list of active plugins on your website? We think there may be an interference occurring with the communication between things.

    Akismet
    Bloom
    Constant Contact Forms for Word Press
    Contact Form 7
    ConvertPlug
    Cornerstone
    Duplicate Post
    Elegant Themes Updater
    Google Analytics by MonsterInsights
    Jetpack by WordPress.com
    Monarch Plugin
    Pricing Table by Supsystic
    Simple Custom CSS
    Tiny MCE Advanced
    UpdraftPlus – Backup/Restore
    Wordfence Security
    Yoast SEO

    Any news on this? Mine will not connect. Same error.

    • This reply was modified 3 years, 1 month ago by earthnutvt.
    Michael Beckwith

    (@tw2113)

    The BenchPresser

    I don’t personally, but I pinged the people helping me earlier, before your reply @earthnutvt, so hoping to hear back soon.

    We’re investigating some overall bugs that have been reported, and hopefully it helps clear up this issue.

    Hi, I’m having the same exact problem. I’m going to try disabling various plugins and see if that helps.

    HA – Either my timing was good and you already fixed it or I got it on the first try. I deactivated the ConvertPlug plugin (then deactivated and reactivated my constant Contact plugin… which may have been unnecessary)and was able to connect right. Hope this helps.

    Michael Beckwith

    (@tw2113)

    The BenchPresser

    Nothing that I did specifically, so either it finally managed to connect for you, or something on the remote end worked.

    **Possible solution!

    I was having the same issue connecting my account, but I resolved the issue by deactivating all other plugins – then I connected my Constant Contact account – and then activated all other plugins again.

    The issue has been solved for me.

    Good luck!!

    Tim

    Michael Beckwith

    (@tw2113)

    The BenchPresser

    Noted as a possible solution, though logically it shouldn’t be the case.

Viewing 15 replies - 1 through 15 (of 22 total)
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