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  • Plugin Support tijosh a11n


    Hi there @justdenniz,

    At the connection step “What is Woocommerce Integration allowed to do” make sure all fields are enabled. Facebook recently updated its settings to toggle “Manage your business” permission to Off by default.

    If none of those things work, as the error that you’re seeing isn’t very informative, we have a snippet that will give us some additional error information. This should give us a better indication as to what might be happening here.

    Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. We recommend the free Code Snippets method.
    You can view the snippet here:

    add_filter( 'wc_facebook_connection_proxy_url', function() { return ''; } );

    Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send us a screenshot or text of any additional error messages that show?


    Thread Starter justdenniz


    @tijosh ,
    thank you for this great info!!
    the error i get is :
    resulted in a 400 Bad Request response: {“error”:{“message”:”System users can not have duplicate names. Use another name.”,”type”:”OAuthException”,”code”:3972,”error_subcode”:1690089,”is_transient”:false,”error_user_title”:”System users can not have duplicate names.”,”error_user_msg”:”System users can not have duplicate names. Use another name.”,”fbtrace_id”:”AncxUNLM6EJaLJtSo-eQ7lJ”}}
    and what i did is went into my business account an deleted again all users and links…
    and now it works!!
    Thank you so much!

    Plugin Support tijosh a11n


    Thanks for the update! I’ll mark this topic as resolved, then.

Viewing 3 replies - 1 through 3 (of 3 total)
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