Title: Error connecting to database Last modified: August 11, 2017 --- # Error connecting to database * [keystonearchitecture](https://wordpress.org/support/users/keystonearchitecture/) * (@keystonearchitecture) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/) * Guys, * Have tried several options to figure out the reason I am getting the error above. I think it is a password issue though not 100% certain and don’t know how to check my password via phpmyadmin or mySQL using Mac OSX sierra (firefox). I have enabled full error messaging so that it can be seen what the error is. I am at a loss how to fix. I have contacted webhost several times over the last week no response, so any help is much appreciated. Happened randomly about a week ago. * Thanks * Chris * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-connecting-to-database-9%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/) * (@tobifjellner) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9401381) * First of all: Have debugging turned on only while you’re using it, since it sometimes may leak a bit too much information. * Besides that, the connection and login details to your SQL is something you need to check with your hosting provider. Many hosting companies make these settings available via self-service panel. * Thread Starter [keystonearchitecture](https://wordpress.org/support/users/keystonearchitecture/) * (@keystonearchitecture) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9401443) * I turned on debug so that you could see the error. * My host does not allow these to be self service. Any way I can look into it without their help (not responsive)? * Thread Starter [keystonearchitecture](https://wordpress.org/support/users/keystonearchitecture/) * (@keystonearchitecture) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9401450) * I get this error on front and backside of the website, forgot to mention. Thanks for taking a look!! * Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/) * (@tobifjellner) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9401507) * Actually, you get this error even before WordPress manages to start working. * The only thing you can do is to double-check how the connection to the database should be set up. * If you have a previously backed up copy of your files, then you could try to compare the connection details for the database with what you’ve got now. * Is the database really located on same server as the web server, for instance?( the error mentioned [@localhost](https://wordpress.org/support/users/localhost/)). * Thread Starter [keystonearchitecture](https://wordpress.org/support/users/keystonearchitecture/) * (@keystonearchitecture) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9401539) * yes, it is. The webhost has several mac servers with each user having access to a folder on the server hard drive with the website generated from that folder, therefore localhost. * I will look at backups. I am concerned that the password was changed without my knowledge – so the wp-config and the SQL passwords may be different. Wp-config has the same SQL password that I was originally issued for database access and AFAIK it hasn’t changed. But I have altered my admin user password over the years, and when I plug the current one (or the one I think is current) in, I get the white screen instead of the connection error. * That’s why I was thinking that I needed to confirm my SQL password was the same as shown in config. Without a response from the host to confirm I thought maybe there was another way to check passwords. * Does it seem to you that it’s a password issue, too? * Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/) * (@tobifjellner) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9401575) * The detailed error message indicates that WordPress starts talking to the database, but login details were rejected. So, yes. Wrong user-id or wrong password. (Or talking to wrong server!) * Thread Starter [keystonearchitecture](https://wordpress.org/support/users/keystonearchitecture/) * (@keystonearchitecture) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9401721) * OK, so is there any way that I can confirm my login data without involving the webhost? * Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/) * (@tobifjellner) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9401774) * That would be only brute force, but I’d definitely not recommend it… * (Umm. Or perhaps migrating to another hosting company…) * But wait: Did you say that you’re able to login to phpmyadmin? Perhaps you then could simply create a new database user, or set the password for the user WP calls? * Thread Starter [keystonearchitecture](https://wordpress.org/support/users/keystonearchitecture/) * (@keystonearchitecture) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9401828) * I don’t know how to login via phpmyadmin. That was my thought as workaround. Downloaded it to my mac but don’t know how to get it running. * Migrating sounds nice but I think I need info from my webhost which is hard to get without responses. They are my domain manager too. * Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/) * (@tobifjellner) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9401918) * Yeah, that would be a longer term solution. * phpmyadmin is a web interface to mysql (and homologues). So it would typically be installed on the same server where mysql is running. * In order to phpmyadmin to talk to the database, you need to be able to connect to the database server (which usually is located behind a firewall) and have valid login details. Many hosting companies give you a button where you’re automatically logged in to the database. Doesn’t seem to be the case here, though. - This reply was modified 8 years, 10 months ago by [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/). * Thread Starter [keystonearchitecture](https://wordpress.org/support/users/keystonearchitecture/) * (@keystonearchitecture) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9401931) * I am guessing that my login info is incorrect so phpmyadmin won’t work (won’t be able to login to the db). * Any other possible solutions? * Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/) * (@tobifjellner) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9402021) * No. For any other solution, you need the hosting company to do their part. * Thread Starter [keystonearchitecture](https://wordpress.org/support/users/keystonearchitecture/) * (@keystonearchitecture) * [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9402055) * OK Tor. Really appreciate your help today. Confirmed that I was on the right track. Have a great weekend!! * Chris Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Error connecting to database’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 13 replies * 2 participants * Last reply from: [keystonearchitecture](https://wordpress.org/support/users/keystonearchitecture/) * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-database-9/#post-9402055) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics