Title: Error Connecting Shipstation
Last modified: June 17, 2023

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# Error Connecting Shipstation

 *  Resolved [deltym](https://wordpress.org/support/users/deltym/)
 * (@deltym)
 * [3 years ago](https://wordpress.org/support/topic/error-connecting-shipstation/)
 * Shipstation “An error has occurred.”
 * The store is pulling the rates from shipstation but I can’t connect the store
   to shipstation. It gives me that error. The store is still under development 
   and the payment gateway is not finalized yet. Not sure if that makes a difference.
 * Thank you
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-connecting-shipstation%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [3 years ago](https://wordpress.org/support/topic/error-connecting-shipstation/#post-16837254)
 * Hi there 👋
 * Thank you for contacting Woo support!
 * First, apologies for the delay. We have seen a recent influx of tickets and are
   currently working through a backlog.
 * > Error Connecting Shipstation
 * As I understand, you are facing ShipStation connection issues, while your site
   is in development mode.
 * Can you test the site’s connection in ShipStation, by going to **Account Settings**(
   the wrench at the top) **> Selling Channels > Store Setup**, please?
 * From there, click on Connection next to your store and will need to enter your
   key again, found under **WooCommerce > Settings > Integration > ShipStation**.
   This will let us know if there’s a connection problem or not.
 * Furthermore, feel free to check out the [troubleshooting tips (linked here)](https://woocommerce.com/document/shipstation-for-woocommerce/#troubleshooting),
   and [FAQ (linked here)](https://woocommerce.com/document/shipstation-for-woocommerce/#frequently-asked-questions).
 * Let us know how that goes!

Viewing 1 replies (of 1 total)

The topic ‘Error Connecting Shipstation’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-shipstation-integration/assets/icon-256x256.
   png?rev=3234406)
 * [ShipStation for WooCommerce](https://wordpress.org/plugins/woocommerce-shipstation-integration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-shipstation-integration/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/error-connecting-shipstation/#post-16837254)
 * Status: resolved