Support » Plugin: Forminator Contact Form, Poll & Quiz Builder » ERROR Confirmation Email and submission save are NOT WORKING

  • Resolved adguer

    (@adguer)


    This site is using forminator for event suscription entry, its a contest where schools must apply and provide data about choreography, dance styles, team members, and must generate an entry number (which I can´t find where to setup the field)

    I made several test entries, but email notification confirmation don´t work, I get no confirmation, however the admin does get the entry, but submissions wont save in the database, only worked 3 times in march, but stop working.

    Both the admin and User email confirmations are switched on, but only the admin email confirmation is actually received.
    I’ve checked the junk/spam box (not in there). Also tried switching the admin and user email address around in which again only the admin confirmation mail (now received at the other email address) is received.

    https://photos.app.goo.gl/2NQVQPajWAV3E74q6 submissions

    https://photos.app.goo.gl/nL3nmjrdaZUSyK9eA Notifications
    https://photos.app.goo.gl/v6CLp7mebx2kYmks7

    At this point, users only sent the participation data, but does not registers as site users.

    How can I solve this issue? or you have another plugin you recommend to do better work to booking or suscribe to this competition?

    Owner needs a detail entry with different categories (conditions) and a folio or registration number to follow up teams and schools.

    If you need more information about it please let me know ASAP.

    The page I need help with: [log in to see the link]

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