Title: Error code when "Customize" button is push
Last modified: August 31, 2016

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# Error code when "Customize" button is push

 *  Resolved [Bob1049](https://wordpress.org/support/users/bob1049/)
 * (@bob1049)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-code-when-customize-button-is-push/)
 * I a newby to WordPress.org… When “Customize” button is push i get this error 
   message “Fatal error: Allowed memory size of 41943040 bytes exhausted (tried 
   to allocate 7680 bytes) in /data/11/0/142/131/794294/user/814043/htdocs/TallShipBurialsatSea/
   tsbswp/wp-admin/includes/template.php on line 1482”
    Can anyone tell me what 
   it means and how to get rid of it?
 * [http://tallshipburialsatsea.com/tsbswp/wp-admin/customize.php?return=%2Ftsbswp%2Fwp-admin%2F](http://tallshipburialsatsea.com/tsbswp/wp-admin/customize.php?return=%2Ftsbswp%2Fwp-admin%2F)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-code-when-customize-button-is-push/#post-6910087)
 * If you’re seeing this error either suddenly (no specific task was done to cause
   the error) or frequently, try deactivating all plugins to rule-out a plugin-specific
   issue and try switching themes to rule-out a theme-specific issue.
 * Otherwise, here are three ways to increase PHP’s memory allocation:
 * 1. If you can edit or override the system `php.ini` file, increase the memory
   limit. For example, `memory_limit = 128M`
 * 2. If you cannot edit or override the system `php.ini` file, add `php_value memory_limit
   128M` to your `.htaccess` file.
 * 3. If neither of these work, it’s time to ask your hosting provider to temporarily
   increase PHP’s memory allocation on your account. Keep in mind that most decent
   hosting providers allocate 32 MB to PHP under each account, and most decent hosting
   providers allow users to temporarily increase the memory allocation. If your 
   hosting provider won’t accommodate you, perhaps it’s time to find a new hosting
   provider.
 * (in the above examples, the limit is set to 128MB)
 *  Thread Starter [Bob1049](https://wordpress.org/support/users/bob1049/)
 * (@bob1049)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-code-when-customize-button-is-push/#post-6910120)
 * Thanks James, I deactivated the slider plugin I had installed and it solved the
   problem!
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/error-code-when-customize-button-is-push/#post-6910142)
 * You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error code when "Customize" button is push’ is closed to new replies.

## Tags

 * [fatal error code](https://wordpress.org/support/topic-tag/fatal-error-code/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/error-code-when-customize-button-is-push/#post-6910142)
 * Status: resolved

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