Title: Error code when creating new account
Last modified: August 21, 2016

---

# Error code when creating new account

 *  [markshannonsf](https://wordpress.org/support/users/markshannonsf/)
 * (@markshannonsf)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/error-code-when-creating-new-account/)
 * I am creating a new account ion the front end using upme. I entered the username
   and email in the registration form and got this
 * Warning: require(../../../wp-load.php) [function.require]: failed to open stream:
   No such file or directory in /home/content/75/10622375/html/mytechreport/wp-content/
   plugins/upme/ajax/upme-get-avatar.php on line 5
 * Fatal error: require() [function.require]: Failed opening required ‘../../../
   wp-load.php’ (include_path=’.:/usr/local/php5/lib/php’) in /home/content/75/10622375/
   html/mytechreport/wp-content/plugins/upme/ajax/upme-get-avatar.php on line 5
 * I am not familiar with php, so I have no idea what that means. Can someone help
   please?

Viewing 1 replies (of 1 total)

 *  [bemdesign](https://wordpress.org/support/users/bemdesign/)
 * (@bemdesign)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/error-code-when-creating-new-account/#post-4827200)
 * One of the plugin’s required files couldn’t be opened. I would contact the plugin
   developer for support as they know their code much better than I do! 🙂

Viewing 1 replies (of 1 total)

The topic ‘Error code when creating new account’ is closed to new replies.

## Tags

 * [Registration](https://wordpress.org/support/topic-tag/registration/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [bemdesign](https://wordpress.org/support/users/bemdesign/)
 * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/error-code-when-creating-new-account/#post-4827200)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics