Title: Error Code: network_error Last modified: April 27, 2020 --- # Error Code: network_error * Resolved [oskariuotinen](https://wordpress.org/support/users/oskariuotinen/) * (@oskariuotinen) * [6 years ago](https://wordpress.org/support/topic/error-code-network_error/) * Hi! From time to time I get the following error: * “Sorry, an error has occurred Communication with Klarna failed, please try again or reload the page. (Error Code: network_error)” When refreshing the page, it helps, but the error has happened several times today as I have tested the site. * What could cause it? * The site has recently moved to another domain for development. If that causes the problem it’s still odd that sometimes the payment process goes smoothly with no problem. * The site has production credentials, and as I said, most of the time payments go through. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-code-network_error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [kristian-andersson](https://wordpress.org/support/users/kristiankrokedil/) * (@kristiankrokedil) * [6 years ago](https://wordpress.org/support/topic/error-code-network_error/#post-12738856) * Hi [@oskariuotinen](https://wordpress.org/support/users/oskariuotinen/) * Did this problem occur before you moved to another domain? * What version of Klarna Checkout are you using? * Best Regards, Kristian Andersson * Thread Starter [oskariuotinen](https://wordpress.org/support/users/oskariuotinen/) * (@oskariuotinen) * [6 years ago](https://wordpress.org/support/topic/error-code-network_error/#post-12741844) * Hi [@kristiankrokedil](https://wordpress.org/support/users/kristiankrokedil/) * On the previous domain sometimes the error about missing order id occured, but it hasn’t occured on the new domain. So this error message did not happen before moving to another domain. * We’re using 2.0.12 of Klarna Checkout for Woocommerce. Also Klarna Order Management for WooCommerce is in use, it has version 1.5.0. * Thread Starter [oskariuotinen](https://wordpress.org/support/users/oskariuotinen/) * (@oskariuotinen) * [6 years ago](https://wordpress.org/support/topic/error-code-network_error/#post-12748994) * Hi [@kristiankrokedil](https://wordpress.org/support/users/kristiankrokedil/) [@krokedil](https://wordpress.org/support/users/krokedil/) any news? - This reply was modified 6 years ago by [oskariuotinen](https://wordpress.org/support/users/oskariuotinen/). * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [5 years, 11 months ago](https://wordpress.org/support/topic/error-code-network_error/#post-12997824) * [@krokedil](https://wordpress.org/support/users/krokedil/) [@kristiankrokedil](https://wordpress.org/support/users/kristiankrokedil/) I have deleted your email and flagged your accounts for moderation. * While I know you have the best of intentions, it’s forum policy that you _not_ ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk. * If they _are_ paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums. * Thankfully are other ways to get information you need: - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/) and get the data that way. - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com) log of the user’s web server error log. - Ask the user to create and post a link to their `phpinfo();` output. - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/) - Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors). - Ask the user for the step-by-step directions on how they can reproduce the problem. * You get the idea. * We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline. * When you help users _here_ and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Error Code: network_error’ is closed to new replies. * ![](https://ps.w.org/klarna-checkout-for-woocommerce/assets/icon-256x256.png? rev=3332778) * [Kustom Checkout for WooCommerce](https://wordpress.org/plugins/klarna-checkout-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/klarna-checkout-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/klarna-checkout-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/klarna-checkout-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/klarna-checkout-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/klarna-checkout-for-woocommerce/reviews/) * 4 replies * 5 participants * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/error-code-network_error/#post-12997824) * Status: resolved