Title: Error Code
Last modified: September 1, 2016

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# Error Code

 *  [nflaherty](https://wordpress.org/support/users/nflaherty/)
 * (@nflaherty)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/error-code-55/)
 * Hey a customer received this error message:
 * Your Jetpack has a glitch. We’re sorry for the inconvenience. Please try again
   later, if the issue continues please contact support with this message: new_access_token
   
   Try connecting again.
 * —
 * then he says after updating the plugin his stats were erased, use to be able 
   to look into the past years. Any thoughts?
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 1 month ago](https://wordpress.org/support/topic/error-code-55/#post-7569294)
 * Could you post your client’s site URL here, so I can have a look?
 * If you want it to remain private, you can also contact us via this contact form:
   
   [http://jetpack.com/contact-support/](http://jetpack.com/contact-support/)

Viewing 1 replies (of 1 total)

The topic ‘Error Code’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/error-code-55/#post-7569294)
 * Status: not resolved