Support » Plugin: Jetpack by WordPress.com » Error code: -32601 while connecting Social accounts in Sharing settings

  • Resolved alizain102

    (@alizain102)


    Hi,
    I am trying to connect social accounts in Jetpack social settings and everytime I get the same Error code: -32601.
    I tried everything like deactivating plugins etc. but still the same
    Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Stef

    (@erania-pinnera)

    Hi there,

    Sorry to hear about the trouble you’re having! I’ll do my best to get you back on track as quickly as possible 😉

    I am seeing a connection error in our system when testing your site. There’s a few things I’d like to try. 

    First, can you disconnect Jetpack, then temporarily deactivate your other plugins, and try to connect again? 
    You can disconnect by clicking on the Jetpack link in your site’s Dashboard, then scroll down to find the Connections area. Click the “Manage site connection” link where your site is listed. Then, click the red Disconnect button.

    Then once the other plugins are disabled, reconnect clicking the blue button that says “Connect Jetpack”. 

    Also, I see you’re using Cloudflare currently. Can you please make sure that you’ve followed the following guides, which outline proper set up for Jetpack and Cloudflare? 

    https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/
    https://support.cloudflare.com/hc/en-us/articles/218377098-WordPress-JetPack-and-Cloudflare

    Let me know how that goes, and I’ll be here to help out if you’re still having issues. 

    Thanks!

Viewing 1 replies (of 1 total)
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