Title: Error code 1
Last modified: April 1, 2021

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# Error code 1

 *  Resolved [goodshapech](https://wordpress.org/support/users/goodshapech/)
 * (@goodshapech)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/error-code-1-5/)
 * Hello,
 * Im facing an issue when i want to send review reminder manually to my customers.
   It worked at least 5 days and now it constantly show “Error code 1” when i want
   to send manually a reminder. Any idea ?

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [cusrev](https://wordpress.org/support/users/cusrev/)
 * (@cusrev)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/error-code-1-5/#post-14266449)
 * Thanks for using our plugin!
    ​ It was a temporary problem with the email sending
   service. Can you please try again and let me know if you are still experiencing
   this issue?
 *  Thread Starter [goodshapech](https://wordpress.org/support/users/goodshapech/)
 * (@goodshapech)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/error-code-1-5/#post-14266455)
 * Yes it’s working now, thank you for the fast reply 🙂
 *  [Eva](https://wordpress.org/support/users/evasonder/)
 * (@evasonder)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/error-code-1-5/#post-14461519)
 * Hi,
    my name is eva, and i’m using the plugins for reviews in my store. it worked
   perfectly until the last update, now when I send the manual reminder it gives
   me error code 1.
 * Can you help me please
 *  [SG](https://wordpress.org/support/users/gbottlehead/)
 * (@gbottlehead)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-code-1-5/#post-14940342)
 * Now again it constantly showing “Error code 1” when I want to send manually a
   reminder. Any idea ?
    -  This reply was modified 4 years, 7 months ago by [SG](https://wordpress.org/support/users/gbottlehead/).
    -  This reply was modified 4 years, 7 months ago by [SG](https://wordpress.org/support/users/gbottlehead/).
 *  [giorago](https://wordpress.org/support/users/giorago/)
 * (@giorago)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-code-1-5/#post-14946122)
 * Hello,
 * I have the same problem: when I send manually reminder now it constantly show“
   Error code 1”, could you help me?
 *  [Ray](https://wordpress.org/support/users/rumski/)
 * (@rumski)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-code-1-5/#post-14946547)
 * I am today experiencing the same error code 1 when trying to send a manual request
   for review. Please advise how to resolve this?
 *  [erickpaulino](https://wordpress.org/support/users/erickpaulino/)
 * (@erickpaulino)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-code-1-5/#post-14947529)
 * Hi, I’m getting tha same problem…
 *  [caegray](https://wordpress.org/support/users/caegray/)
 * (@caegray)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-code-1-5/#post-14948034)
 * Same here, working perfectly until today
 *  Plugin Support [cusrev](https://wordpress.org/support/users/cusrev/)
 * (@cusrev)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-code-1-5/#post-14948602)
 * Please accept our apologies for this issue. It was caused by a fault of a load
   balancer in AWS (Amazon Web Services) infrastructure that we use to distribute
   incoming traffic. We notified AWS support about this problem and it should be
   resolved bu now. If you still experience any problems, please let me know.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Error code 1’ is closed to new replies.

 * ![](https://ps.w.org/customer-reviews-woocommerce/assets/icon-256x256.png?rev
   =2532349)
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## Tags

 * [customer reviews](https://wordpress.org/support/topic-tag/customer-reviews/)

 * 9 replies
 * 8 participants
 * Last reply from: [cusrev](https://wordpress.org/support/users/cusrev/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/error-code-1-5/#post-14948602)
 * Status: resolved