Thanks for trying my plugin!
Can you please check if all products in this order have not empty names?
I haven’t heard from you for a while. Can you please let me know if you still need help with the plugin or I can consider this issue to be resolved?
My customers are still getting the error.
I wish I could upload an image to show you the error.
it says:
http://www.custrev.com says:
Error while submitting the form
Prevent the page from creating additional dialogs.
and
http://www.custrev.com says:
Error while submitting the form.
Let’s arrange a screen sharing session to troubleshoot this issue. Can you please send an email to support@cusrev.com and write when you will be available for the troubleshooting session?
It is a kind reminder that I am waiting for your email to check the problem with submission of reviews. Please contact me at your earliest convenience.
Alex,
Not to hijack this thread but I have exactly the same issue…
I sent about 10 reminders and all went fine except one. Based on the information on this thread I checked product and customer information and they seemed to be in order. Not sure why only order is having this issue. The only difference in this order vs the others is that this one is for a local pick-up vs others were shipped.
Thanks!
1. Can you please check how many products are in this order with the problem?
2. Can you please check if all products from this order have non-empty names?
There are three products and no empty product names, please see here –> http://prntscr.com/i3zwj7
Strangely just one of them is giving the error code 1, all others went through just fine.
Thanks!
Can you please drop an email to support@cusrev.com? We will need to arrange a screensharing session via TeamViewer to troubleshoot this problem.
Please check your spam folder, I sent you an email 30 mins prior to receiving your email :).
Thanks!
During the troubleshooting session with scorleo we discovered that the problem was caused by the fact that all products in the order had id = 0. So, the plugin couldn’t get information about products and generate an aggregated review form.
The products didn’t have valid ids due to some reorganization done in the shop earlier when some products were deleted and then created again.
Hi
I am having a very similar problem.
When I go to manually send a review email it says error code 1
which if i left click on it says order ID 0
i do not know how to change my order ID’s, but when i zoom over an order it is telling my my order ID for that order is 64, the one below, 63, and then 62. I am very frustrated iv’e been working on this for a full day now and cannot figure it out.
