Error: Catalog ID is missing (Redirecting from Facebook Setup)

Viewing 15 replies - 1 through 15 (of 23 total)
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  • Thread Starter akashsharnarthi

    (@akashsharnarthi)

    2 years, 8 months ago

    Here is the Woocomerce Status:

    
### WordPress Environment ###

WordPress address (URL): https://thefreakykart.com
Site address (URL): https://thefreakykart.com
WC Version: 6.6.1
REST API Version: ✔ 6.6.1
WC Blocks Version: ✔ 7.6.2
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.4.29
PHP Post Max Size: 512 MB
PHP Time Limit: 3600
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~stretch-log
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wp_
Total Database Size: 121.75MB
Database Data Size: 97.28MB
Database Index Size: 24.47MB
wp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.22MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 16.52MB + Index: 4.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.48MB + Index: 0.88MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.48MB + Index: 0.47MB + Engine InnoDB
wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_ip_store: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmeb_email_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmeb_free_domains: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_cmeb_userlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
wp_digits_blocked_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_digits_mobile_otp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_digits_requests_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ff_scheduled_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_entry_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_form_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_submission_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_kbp_countdown_entry: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_kbp_form_entry: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_kbp_form_entrymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 2.44MB + Index: 0.16MB + Engine InnoDB
wp_postmeta: Data: 48.52MB + Index: 11.03MB + Engine InnoDB
wp_posts: Data: 17.52MB + Index: 0.91MB + Engine InnoDB
wp_rank_math_analytics_adsense: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rank_math_analytics_inspections: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
wp_users: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.17MB + Index: 0.22MB + Engine InnoDB
wp_wc_order_stats: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.16MB + Index: 0.34MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

attachment: 1833
custom_css: 1
customize_changeset: 10
elementor_library: 92
kadence_element: 2
kt_cart_notice: 1
nav_menu_item: 50
oembed_cache: 2
page: 67
post: 2
product: 93
product_variation: 1299
rank_math_schema: 1
revision: 395
shop_coupon: 3
shop_order: 1195
wcp_ruleset: 2
wcpa_pt_forms: 7
web-story: 6
wopb_builder: 1
wp_block: 1
wp_global_styles: 1
xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (31) ###

Breeze: by Cloudways – 2.0.6
Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.4
Elementor Pro: by Elementor.com – 3.7.2
Elementor: by Elementor.com – 3.6.6
Estimated Delivery for WooCommerce: by Daniel Riera – 1.2.5
Facebook for WooCommerce: by Facebook – 2.6.16
Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.4
Fluent Forms: by Contact Form - WPManageNinja LLC – 4.3.8
Happy Elementor Addons Pro: by weDevs – 2.4.0
Happy Elementor Addons: by weDevs – 3.6.1
Kadence Blocks - PRO Extension: by Kadence WP – 1.7.12
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.4.10
Kadence Pro - Premium addon for the Kadence Theme: by Kadence WP – 1.0.5
Kadence Shop Kit: by Kadence WP – 1.6.28
Kadence Woocommerce Elementor Pro: by Kadence WP – 1.1.7
Kadence WooCommerce Elementor: by Kadence WP – 1.0.6
Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.6.11
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.78
OneSignal Push Notifications: by OneSignal – 2.2.7
Perfmatters: by forgemedia – 1.8.6
Rank Math SEO PRO: by Rank Math – 3.0.0
Rank Math SEO: by Rank Math – 1.0.91
The Plus Addons for Elementor: by POSIMYTH – 5.0.9
The Plus Addons for Elementor - Pro: by POSIMYTH – 5.0.11
Web Stories: by Google – 1.22.0
Woocommerce Custom Product Addons: by Acowebs – 4.1.8
Razorpay for WooCommerce: by Team Razorpay – 3.9.1
NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.15.1
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.16.0
WooCommerce: by Automattic – 6.6.1
Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.6

### Inactive Plugins (13) ###

Akismet Anti-Spam: by Automattic – 4.2.4
Direct Checkout for WooCommerce: by QuadLayers – 2.6.2
GreenShift - Animation and Page Builder Blocks: by Wpsoul – 2.7.6
GTranslate: by Translate AI Multilingual Solutions – 2.9.12
Import and export users and customers: by codection – 1.19.3.1
Kadence Starter Templates: by Kadence WP – 1.2.14
ProductX – Gutenberg WooCommerce Blocks: by wpxpo – 2.2.8
ShopEngine: by Wpmet – 2.2.2
The Plus Addons for Block Editor: by POSIMYTH – 1.3.1
The Plus Addons for Block Editor Pro: by POSIMYTH – 1.3.1
WooCommerce Blocks: by Automattic – 7.9.0
WordPress Importer: by wordpressdotorg – 0.7
WP Rocket: by WP Media – 3.10.8

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Object Cache Pro (Drop-in)

### Must Use Plugins (1) ###

Object Cache Pro (MU): by Rhubarb Group – 1.14.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (₹)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #6 - /shop
Cart: #7 - /cart
Checkout: #8 - /checkout
My account: ❌ Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #9526 - /terms-and-conditions

### Theme ###

Name: Kadence
Version: 1.1.19 (update to version 1.1.22 is available)
Author URL: https://www.kadencewp.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: /home/510003.cloudwaysapps.com/vwsbhgnnms/public_html/wp-content/plugins/kadence-woo-extras/lib/gallery/product-image.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-06-30 16:31:43 +05:30
Options: ✔
Notes: 68
Onboarding: completed

### Action Scheduler ###

Complete: 2,405
Oldest: 2022-06-26 10:50:14 +0000
Newest: 2022-06-29 17:01:23 +0000

Pending: 2
Oldest: 2022-06-29 18:18:07 +0000
Newest: 2022-06-30 16:26:25 +0000

### Status report information ###

Generated at: 2022-06-29 23:02:08 +05:30
    Juan G. (woo-hc)

    (@judagutor)

    2 years, 8 months ago

    Hi @akashsharnarthi!

    Thank you for reaching out and for sending the System Status report.

    I found a thread dealing with a similar issue.

    https://wordpress.org/support/topic/catalog-id-is-missing-error-when-setting-up/

    Could you please follow the recommendations there and check if it helps solve your issue?

    We will be attentive to your response.

    Best regards.

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    2 years, 8 months ago

    Hi, Thanks for your response.
    I have already tried to follow the same thread you mentioned. But the error persists still.

    Could you please tell me any other possible way?

    Daniel N. (woo-hc)

    (@danndumia)

    2 years, 8 months ago

    Hey @akashsharnarthi

    If re-connecting the plugin did not work as illustrated in the forum thread provided by Juan. Could check if you meet the following requirements as illustrated here: https://woocommerce.com/document/facebook-for-woocommerce/#troubleshooting

    Thanks!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    2 years, 8 months ago

    Hi @danndumia
    I have gone through the link you provided and did not find any resolution regarding my error.

    Sunday Ukafia

    (@sukafia)

    2 years, 8 months ago

    Hi @akashsharnarthi,

    Can you try the following and let me know if the issue persists?

    1) Reset the connection with our mini plugin – Download and install the special plugin we’ve developed to help in cases like this. Here are the steps to give it a try:

    – Download the plugin here: https://d.pr/f/rTEhWp
    – After installing/activating the plugin you will see this tool from WooCommerce → Status → Tools: https://d.pr/i/F3tcs2
    – Click reset resettings to completely reset the plugin.

    After that, please try the setup again. If that doesn’t help, we’d have to take a more technical approach:

    2) Delete the plugin’s table from your site’s database – using PHPmyadmin or the WP PHPmyAdmin plugin. Here are the steps:

    – Access your site’s database using either of the above methods
    – Go to the options table (wp_options) > Search the option_name for %%like%% with a value of wc_facebook

    That will show all the options saved for the Facebook for WooCommerce extension, select all and delete. I recorded a video of the steps for you here: https://d.pr/v/kcXL41

    Let me know the steps that work for you. Cheers!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    2 years, 8 months ago

    Hi @sukafia
    I really appreciate your efforts put into my concern. I tried both of the above.
    But unfortunately, the error still persists.

    Mike W

    (@nixiack8)

    2 years, 8 months ago

    Hi @akashsharnarthi,

    Thank you for trying all these – it is very possible that Facebook, for some reason, is having an API fit on its side (we did have an issue yesterday/today with them that was cleared up).

    We are seeing a spat of API errors that we think are stemming from Facebook, which are hard to pin down. One trick you can do is go to the /options.php page of your site and look for the wc_facebook_external_business_id link. You can do one of two things:

    – Remove the ID information from here and save it, and then go reconnect Facebook to see if it works.

    – If that does not work, and after the reconnect effort it shows information in the field above in the options.php page, change it to a random alphanumeric string (keeping the same amount of characters). Save this, reconnect Facebook and see if that works.

    Let us know the results!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    2 years, 8 months ago

    HI @nixiack8
    I have tried your above-mentioned steps too, but the error is still there.

    Mike W

    (@nixiack8)

    2 years, 8 months ago

    Hi @akashsharnarthi,

    In this case, it must be something ‘holding’ onto the previous information. When you are clearing out the ID on WooCommerce’s side, are you also clearing/deleting the app from Facebook’s side?

    If that is not happening, re-do the above steps but also remove the App from Facebook’s side completely, and re-try. Let us know the results!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    2 years, 8 months ago

    Hi @nixiack8
    Yes, I tried as you mentioned. Still, the error persists.

    Margaret S. woo-hc

    (@margaretwporg)

    2 years, 8 months ago

    Hi @akashsharnarthi

    the error persists

    Sorry to hear that.

    Just to be sure – were any fatal errors generated? Could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error. Please let us know what you find.

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    2 years, 8 months ago

    Hi @margaretwporg
    Yes, I found 4 Fatal Errors in the drop-down. Please refer to the below link for the screenshots. Additionally, I have attached the “Catalog ID Missing” Log too!

    fata error log screenshots

    Tamirat B. (a11n)

    (@tamirat22)

    2 years, 8 months ago

    Hello @akashsharnarthi!

    Thanks for the follow-up!

    Yes, I found 4 Fatal Errors in the drop-down. Please refer to the below link for the screenshots. Additionally, I have attached the “Catalog ID Missing” Log too!

    Even though they are a few days old, the fatal error logs mentioned seem to reference your Kadence theme and Elementor plugin.

    Could you please check again after disabling all plugins except WooCommerce and Facebook for WooCommerce, while reverting to the Storefront theme?

    This will check for any conflicts that might arise from any of your themes or active plugins.

    Using a staging site would be a good idea to run these tests. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

    You can find a more detailed explanation on how to do a conflict test here.

    We will be waiting for you update!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    2 years, 8 months ago

    Hi @tamirat22
    I followed your instruction and tried on a stagging site, but still, the error persists.

Viewing 15 replies - 1 through 15 (of 23 total)
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  • The topic ‘Error: Catalog ID is missing (Redirecting from Facebook Setup)’ is closed to new replies.