Viewing 15 replies - 1 through 15 (of 23 total)
  • Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Here is the Woocomerce Status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://thefreakykart.com
    Site address (URL): https://thefreakykart.com
    WC Version: 6.6.1
    REST API Version: ✔ 6.6.1
    WC Blocks Version: ✔ 7.6.2
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.25 (Debian)
    PHP Version: 7.4.29
    PHP Post Max Size: 512 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 2500
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~stretch-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.6.1
    WC Database Prefix: wp_
    Total Database Size: 121.75MB
    Database Data Size: 97.28MB
    Database Index Size: 24.47MB
    wp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.22MB + Index: 0.09MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 16.52MB + Index: 4.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_bv_ip_store: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
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    wp_cmeb_userlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_comments: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
    wp_digits_blocked_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_digits_mobile_otp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_digits_requests_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
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    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_kbp_form_entrymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_posts: Data: 17.52MB + Index: 0.91MB + Engine InnoDB
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    wp_rank_math_analytics_inspections: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wp_users: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
    wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.17MB + Index: 0.22MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.16MB + Index: 0.34MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1833
    custom_css: 1
    customize_changeset: 10
    elementor_library: 92
    kadence_element: 2
    kt_cart_notice: 1
    nav_menu_item: 50
    oembed_cache: 2
    page: 67
    post: 2
    product: 93
    product_variation: 1299
    rank_math_schema: 1
    revision: 395
    shop_coupon: 3
    shop_order: 1195
    wcp_ruleset: 2
    wcpa_pt_forms: 7
    web-story: 6
    wopb_builder: 1
    wp_block: 1
    wp_global_styles: 1
    xlwcty_thankyou: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (31) ###
    
    Breeze: by Cloudways – 2.0.6
    Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.4
    Elementor Pro: by Elementor.com – 3.7.2
    Elementor: by Elementor.com – 3.6.6
    Estimated Delivery for WooCommerce: by Daniel Riera – 1.2.5
    Facebook for WooCommerce: by Facebook – 2.6.16
    Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.4
    Fluent Forms: by Contact Form - WPManageNinja LLC – 4.3.8
    Happy Elementor Addons Pro: by weDevs – 2.4.0
    Happy Elementor Addons: by weDevs – 3.6.1
    Kadence Blocks - PRO Extension: by Kadence WP – 1.7.12
    Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.4.10
    Kadence Pro - Premium addon for the Kadence Theme: by Kadence WP – 1.0.5
    Kadence Shop Kit: by Kadence WP – 1.6.28
    Kadence Woocommerce Elementor Pro: by Kadence WP – 1.1.7
    Kadence WooCommerce Elementor: by Kadence WP – 1.0.6
    Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.6.11
    MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.78
    OneSignal Push Notifications: by OneSignal – 2.2.7
    Perfmatters: by forgemedia – 1.8.6
    Rank Math SEO PRO: by Rank Math – 3.0.0
    Rank Math SEO: by Rank Math – 1.0.91
    The Plus Addons for Elementor: by POSIMYTH – 5.0.9
    The Plus Addons for Elementor - Pro: by POSIMYTH – 5.0.11
    Web Stories: by Google – 1.22.0
    Woocommerce Custom Product Addons: by Acowebs – 4.1.8
    Razorpay for WooCommerce: by Team Razorpay – 3.9.1
    NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.15.1
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.16.0
    WooCommerce: by Automattic – 6.6.1
    Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.6
    
    ### Inactive Plugins (13) ###
    
    Akismet Anti-Spam: by Automattic – 4.2.4
    Direct Checkout for WooCommerce: by QuadLayers – 2.6.2
    GreenShift - Animation and Page Builder Blocks: by Wpsoul – 2.7.6
    GTranslate: by Translate AI Multilingual Solutions – 2.9.12
    Import and export users and customers: by codection – 1.19.3.1
    Kadence Starter Templates: by Kadence WP – 1.2.14
    ProductX – Gutenberg WooCommerce Blocks: by wpxpo – 2.2.8
    ShopEngine: by Wpmet – 2.2.2
    The Plus Addons for Block Editor: by POSIMYTH – 1.3.1
    The Plus Addons for Block Editor Pro: by POSIMYTH – 1.3.1
    WooCommerce Blocks: by Automattic – 7.9.0
    WordPress Importer: by wordpressdotorg – 0.7
    WP Rocket: by WP Media – 3.10.8
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: Object Cache Pro (Drop-in)
    
    ### Must Use Plugins (1) ###
    
    Object Cache Pro (MU): by Rhubarb Group – 1.14.5
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: INR (₹)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop
    Cart: #7 - /cart
    Checkout: #8 - /checkout
    My account: ❌ Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #9526 - /terms-and-conditions
    
    ### Theme ###
    
    Name: Kadence
    Version: 1.1.19 (update to version 1.1.22 is available)
    Author URL: https://www.kadencewp.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: /home/510003.cloudwaysapps.com/vwsbhgnnms/public_html/wp-content/plugins/kadence-woo-extras/lib/gallery/product-image.php
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-06-30 16:31:43 +05:30
    Options: ✔
    Notes: 68
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 2,405
    Oldest: 2022-06-26 10:50:14 +0000
    Newest: 2022-06-29 17:01:23 +0000
    
    Pending: 2
    Oldest: 2022-06-29 18:18:07 +0000
    Newest: 2022-06-30 16:26:25 +0000
    
    ### Status report information ###
    
    Generated at: 2022-06-29 23:02:08 +05:30
    

    Hi @akashsharnarthi!

    Thank you for reaching out and for sending the System Status report.

    I found a thread dealing with a similar issue.

    https://wordpress.org/support/topic/catalog-id-is-missing-error-when-setting-up/

    Could you please follow the recommendations there and check if it helps solve your issue?

    We will be attentive to your response.

    Best regards.

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi, Thanks for your response.
    I have already tried to follow the same thread you mentioned. But the error persists still.

    Could you please tell me any other possible way?

    Hey @akashsharnarthi

    If re-connecting the plugin did not work as illustrated in the forum thread provided by Juan. Could check if you meet the following requirements as illustrated here: https://woocommerce.com/document/facebook-for-woocommerce/#troubleshooting

    Thanks!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi @danndumia
    I have gone through the link you provided and did not find any resolution regarding my error.

    Hi @akashsharnarthi,

    Can you try the following and let me know if the issue persists?

    1) Reset the connection with our mini plugin – Download and install the special plugin we’ve developed to help in cases like this. Here are the steps to give it a try:

    – Download the plugin here: https://d.pr/f/rTEhWp
    – After installing/activating the plugin you will see this tool from WooCommerce → Status → Tools: https://d.pr/i/F3tcs2
    – Click reset resettings to completely reset the plugin.

    After that, please try the setup again. If that doesn’t help, we’d have to take a more technical approach:

    2) Delete the plugin’s table from your site’s database – using PHPmyadmin or the WP PHPmyAdmin plugin. Here are the steps:

    – Access your site’s database using either of the above methods
    – Go to the options table (wp_options) > Search the option_name for %%like%% with a value of wc_facebook

    That will show all the options saved for the Facebook for WooCommerce extension, select all and delete. I recorded a video of the steps for you here: https://d.pr/v/kcXL41

    Let me know the steps that work for you. Cheers!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi @sukafia
    I really appreciate your efforts put into my concern. I tried both of the above.
    But unfortunately, the error still persists.

    Hi @akashsharnarthi,

    Thank you for trying all these – it is very possible that Facebook, for some reason, is having an API fit on its side (we did have an issue yesterday/today with them that was cleared up).

    We are seeing a spat of API errors that we think are stemming from Facebook, which are hard to pin down. One trick you can do is go to the /options.php page of your site and look for the wc_facebook_external_business_id link. You can do one of two things:

    – Remove the ID information from here and save it, and then go reconnect Facebook to see if it works.

    – If that does not work, and after the reconnect effort it shows information in the field above in the options.php page, change it to a random alphanumeric string (keeping the same amount of characters). Save this, reconnect Facebook and see if that works.

    Let us know the results!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    HI @nixiack8
    I have tried your above-mentioned steps too, but the error is still there.

    Hi @akashsharnarthi,

    In this case, it must be something ‘holding’ onto the previous information. When you are clearing out the ID on WooCommerce’s side, are you also clearing/deleting the app from Facebook’s side?

    If that is not happening, re-do the above steps but also remove the App from Facebook’s side completely, and re-try. Let us know the results!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi @nixiack8
    Yes, I tried as you mentioned. Still, the error persists.

    Hi @akashsharnarthi

    the error persists

    Sorry to hear that.

    Just to be sure – were any fatal errors generated? Could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error. Please let us know what you find.

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi @margaretwporg
    Yes, I found 4 Fatal Errors in the drop-down. Please refer to the below link for the screenshots. Additionally, I have attached the “Catalog ID Missing” Log too!

    fata error log screenshots

    Plugin Support Joseph B. (a11n)

    (@tamirat22)

    Hello @akashsharnarthi!

    Thanks for the follow-up!

    Yes, I found 4 Fatal Errors in the drop-down. Please refer to the below link for the screenshots. Additionally, I have attached the “Catalog ID Missing” Log too!

    Even though they are a few days old, the fatal error logs mentioned seem to reference your Kadence theme and Elementor plugin.

    Could you please check again after disabling all plugins except WooCommerce and Facebook for WooCommerce, while reverting to the Storefront theme?

    This will check for any conflicts that might arise from any of your themes or active plugins.

    Using a staging site would be a good idea to run these tests. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

    You can find a more detailed explanation on how to do a conflict test here.

    We will be waiting for you update!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi @tamirat22
    I followed your instruction and tried on a stagging site, but still, the error persists.

Viewing 15 replies - 1 through 15 (of 23 total)
  • The topic ‘Error: Catalog ID is missing (Redirecting from Facebook Setup)’ is closed to new replies.