Support » Plugin: Campaign Monitor Forms by Optin Cat » Error: Cant’ add user

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  • Plugin Author fatcatapps

    (@fatcatapps)

    Hello there,

    Thanks for giving our plugin our plugin a try. First of all please review your form settings and make sure they are correct and save the settings even if there are no changes to be made, then check if the issue persists. If it does, then double check you API key and Client ID of Campaign Monitor to make sure it is correct.

    Then enter a new API key from the Campaign Monitor and enter into the API key field (paste as plain text) and make sure you are getting a green check mark in the API key field instead of a red X mark. If you get a green check mark, then select a list from the “Select List” dropdown if your email provider supports it. Then check again if the issue persists.

    If the issue still persists, then there might be a conflict in between Optin Cat and your currently active them or other active plugins. I will send you the conflict isolation steps in the next reply once you confirm that you cannot resolve the issue following the above steps.

    [ Signature moderated ]

    • This reply was modified 3 years, 4 months ago by Jan Dembowski.
    Plugin Author fatcatapps

    (@fatcatapps)

    Hello there,

    It seems there has been a few days since we replied. We just wanted to make sure if you got your issue resolved. I also wanted to remind you that we are going to mark this thread as resolved if you do not reply us back within a few days.

Viewing 2 replies - 1 through 2 (of 2 total)
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