Title: ERROR: Cannot create zip archive Last modified: August 18, 2019 --- # ERROR: Cannot create zip archive * Resolved [FGU Nord / Lars](https://wordpress.org/support/users/medieskolen/) * (@medieskolen) * [6 years, 8 months ago](https://wordpress.org/support/topic/error-cannot-create-zip-archive/) * Hi * I have a problem * There is an error while backing up * its says: * ERROR: Cannot create zip archive: 19 * Can anyone help please?! * > LOG : > [INFO] BackWPup 3.6.10; A project of Inpsyde GmbH [INFO] WordPress > 5.2.2 on [https://xxxxxxx.dk/](https://xxxxxxx.dk/) [INFO] Log Level: Normal[ > INFO] BackWPup job: Job with ID 1 [INFO] Logfile is: backwpup_xxxxxxx_2019- > 08-18_21-28-13.html [INFO] Backup file is: 2019-08-18_21-28-13_OEIFGWQV01.zip[ > 18-Aug-2019 21:28:13] 1. Try to backup database … [18-Aug-2019 21:28:13] Connected > to database xxxxx on mysql1.xxxxx.dk [18-Aug-2019 21:28:18] Added database > dump “xxxxx.sql” with 5.88 MB to backup file list [18-Aug-2019 21:28:18] Database > backup done! [18-Aug-2019 21:28:19] 1. Trying to make a list of folders to > back up … [18-Aug-2019 21:28:23] Added “wp-config.php” to backup file list [ > 18-Aug-2019 21:28:23] 983 folders to backup. [18-Aug-2019 21:28:24] 1. Trying > to generate a file with installed plugin names … [18-Aug-2019 21:28:24] Added > plugin list file “xxxxxxxx.pluginlist.2019-08-18.txt” with 2.40 KB to backup > file list. [18-Aug-2019 21:28:24] 1. Trying to generate a manifest file … [ > 18-Aug-2019 21:28:24] Added manifest.json file with 3.51 KB to backup file > list. [18-Aug-2019 21:28:24] 1. Trying to create backup archive … [18-Aug-2019 > 21:28:24] Compressing files as ZipArchive. Please be patient, this may take > a moment. [18-Aug-2019 21:36:07] ERROR: Cannot create zip archive: 19 [18-Aug- > 2019 21:36:08] 2. Trying to create backup archive … [18-Aug-2019 21:36:08] > ERROR: Cannot create zip archive: 19 [18-Aug-2019 21:36:08] 3. Trying to create > backup archive … [18-Aug-2019 21:36:08] ERROR: Cannot create zip archive: 19[ > 18-Aug-2019 21:36:08] ERROR: Step aborted: too many attempts! [18-Aug-2019 > 21:36:08] One backup file deleted [18-Aug-2019 21:36:08] 1. Trying to check > database … [18-Aug-2019 21:36:09] Database check done! [18-Aug-2019 21:36:09] > One old log deleted [18-Aug-2019 21:36:09] ERROR: Job has ended with errors > in 476 seconds. You must resolve the errors for correct execution. Viewing 5 replies - 1 through 5 (of 5 total) * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [6 years, 8 months ago](https://wordpress.org/support/topic/error-cannot-create-zip-archive/#post-11845275) * Hi [@medieskolen](https://wordpress.org/support/users/medieskolen/) Cold you try with Tar backup instead of Zip? Also, please give me the server info at BackWPUp- > Settings -> Infomation tab. Thank you! * Thread Starter [FGU Nord / Lars](https://wordpress.org/support/users/medieskolen/) * (@medieskolen) * [6 years, 8 months ago](https://wordpress.org/support/topic/error-cannot-create-zip-archive/#post-11845537) * Thanks * Serverinfo: * WordPress version 5.2.2 BackWPup version 3.6.10 Get pro. PHP version 7.1.31 ( 64bit) MySQL version 10.2.26-MariaDB cURL version 7.61.1 cURL SSL version OpenSSL/ 1.1.1c WP-Cron url [https://xxxxxx.dk/wp-cron.php](https://xxxxxx.dk/wp-cron.php) Server self connect Not expected HTTP response:Status-Code: 200 Date: Mon, 19 Aug 2019 13:34:27 GMT Server: Apache Vary: Accept-Encoding Upgrade: h2 Accept- ranges: none Content-encoding: br Content-length: 1 Content-type: text/html Document root /var/www/vhosts/xxxxxx.dk/web Temp folder /var/www/vhosts/xxxxxx.dk/web/ wp-content/uploads/backwpup-10535a-temp/ Log folder /var/www/vhosts/xxxxxx.dk/ web/wp-content/uploads/backwpup-10535a-logs/ Server Apache Operating System Linux PHP SAPI fpm-fcgi Current PHP user xxxxxx.dk Maximum execution time 60 seconds BackWPup maximum script execution time 30 seconds Alternative WP Cron Off Disabled WP Cron Off CHMOD Dir 0755 Server Time 13:34 Blog Time 15:34 Blog Timezone Europe/ Copenhagen Blog Time offset 2 hours Blog language en-US MySQL Client encoding utf8mb4 PHP Memory limit 512M WP memory limit 512M WP maximum memory limit 512M Memory in use 8.00 MB Disabled PHP Functions: passthru, shell_exec, popen, show_source Loaded PHP Extensions: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, brotli, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, geoip, gettext, hash, iconv, imagick, imap, intl, json, libxml, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcre, pdo_dblib, pdo_mysql, pdo_sqlite, posix, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, uploadprogress, wddx, xml, xmlreader, xmlwriter, xsl, zip, zlib * Thread Starter [FGU Nord / Lars](https://wordpress.org/support/users/medieskolen/) * (@medieskolen) * [6 years, 8 months ago](https://wordpress.org/support/topic/error-cannot-create-zip-archive/#post-11850976) * I’ve changed to Tar and now it works * Thanks * Thread Starter [FGU Nord / Lars](https://wordpress.org/support/users/medieskolen/) * (@medieskolen) * [6 years, 8 months ago](https://wordpress.org/support/topic/error-cannot-create-zip-archive/#post-11850977) * Over and out * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [6 years, 8 months ago](https://wordpress.org/support/topic/error-cannot-create-zip-archive/#post-11853754) * [@medieskolen](https://wordpress.org/support/users/medieskolen/) Great to hear that the issue now resolved 🙂 If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating. This would encourage us to develop new free features and provide free support 😀 [https://wordpress.org/support/plugin/backwpup/reviews/](https://wordpress.org/support/plugin/backwpup/reviews/) * Thank you very much and have a great day! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘ERROR: Cannot create zip archive’ is closed to new replies. * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141) * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/) * [Support Threads](https://wordpress.org/support/plugin/backwpup/) * [Active Topics](https://wordpress.org/support/plugin/backwpup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backwpup/reviews/) * 5 replies * 2 participants * Last reply from: [happyAnt](https://wordpress.org/support/users/duongcuong96/) * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/error-cannot-create-zip-archive/#post-11853754) * Status: resolved