Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » Error: billing state is required

  • Resolved otpabu

    (@otpabu)


    Hello,

    Sometimes, when customers try to pay with PayPal Checkout, they get stuck on the page where they can review the order before confirming it, with an error saying that the billing state is mandatory.

    However, there is no way to enter the billing state, as there are no fields at all in that page, so they can’t proceed and complete the order.

    It doesn’t happen with every PayPal Checkout order, just once every 10 orders or so.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    This sounds like there may be some template overrides that are modifying the checkout and possibly causing an error. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter otpabu

    (@otpabu)

    Hello,

    Here it is:

    
    ### WordPress Environment ###
    
    Home URL: https://www.ottavianobiella.it
    Site URL: https://www.ottavianobiella.it
    WC Version: 3.5.2
    Log Directory Writable: ✔
    WP Version: ❌ 4.9.8 - È disponibile una versione più recente di WordPress (5.0)
    WP Multisite: –
    WP Memory Limit: 3 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.10-0ubuntu0.18.04.1
    PHP Post Max Size: 2 GB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.0g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.24-0ubuntu0.18.04.1
    Max Upload Size: 1.000 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.4.7
    WC Database Prefix: ottavianobiella_
    Dimensione totale database: 326.77MB
    Dimensione dati database: 254.54MB
    Dimensione indice database: 72.23MB
    ottavianobiella_woocommerce_sessions: Dati: 129.17MB + Indice: 7.02MB
    ottavianobiella_woocommerce_api_keys: Dati: 0.02MB + Indice: 0.03MB
    ottavianobiella_woocommerce_attribute_taxonomies: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_woocommerce_downloadable_product_permissions: Dati: 0.02MB + Indice: 0.05MB
    ottavianobiella_woocommerce_order_items: Dati: 1.52MB + Indice: 0.23MB
    ottavianobiella_woocommerce_order_itemmeta: Dati: 6.52MB + Indice: 5.03MB
    ottavianobiella_woocommerce_tax_rates: Dati: 0.02MB + Indice: 0.06MB
    ottavianobiella_woocommerce_tax_rate_locations: Dati: 0.02MB + Indice: 0.03MB
    ottavianobiella_woocommerce_shipping_zones: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_woocommerce_shipping_zone_locations: Dati: 0.02MB + Indice: 0.03MB
    ottavianobiella_woocommerce_shipping_zone_methods: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_woocommerce_payment_tokens: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_woocommerce_payment_tokenmeta: Dati: 0.02MB + Indice: 0.03MB
    ottavianobiella_woocommerce_log: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_apto_sort_list: Dati: 0.42MB + Indice: 0.25MB
    ottavianobiella_commentmeta: Dati: 0.02MB + Indice: 0.05MB
    ottavianobiella_comments: Dati: 2.52MB + Indice: 1.11MB
    ottavianobiella_ewwwio_images: Dati: 0.02MB + Indice: 0.03MB
    ottavianobiella_failed_jobs: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_hustle_modules: Dati: 0.02MB + Indice: 0.03MB
    ottavianobiella_hustle_modules_meta: Dati: 0.02MB + Indice: 0.03MB
    ottavianobiella_links: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_mailchimp_carts: Dati: 0.38MB + Indice: 0.00MB
    ottavianobiella_ms_snippets: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_ngg_album: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_ngg_gallery: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_ngg_pictures: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_offline_giftcard: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_options: Dati: 7.44MB + Indice: 2.14MB
    ottavianobiella_pimwick_gift_card: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_pimwick_gift_card_activity: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_postmeta: Dati: 64.41MB + Indice: 33.11MB
    ottavianobiella_posts: Dati: 20.44MB + Indice: 4.86MB
    ottavianobiella_prli_clicks: Dati: 2.52MB + Indice: 6.78MB
    ottavianobiella_prli_groups: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_prli_links: Dati: 0.08MB + Indice: 0.16MB
    ottavianobiella_prli_link_metas: Dati: 0.02MB + Indice: 0.03MB
    ottavianobiella_pum_subscribers: Dati: 0.02MB + Indice: 0.06MB
    ottavianobiella_queue: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_sfa_abandoned_carts: Dati: 2.52MB + Indice: 0.00MB
    ottavianobiella_snippets: Dati: 0.14MB + Indice: 0.00MB
    ottavianobiella_social_users: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_termmeta: Dati: 0.09MB + Indice: 0.11MB
    ottavianobiella_terms: Dati: 0.05MB + Indice: 0.03MB
    ottavianobiella_term_relationships: Dati: 1.52MB + Indice: 1.52MB
    ottavianobiella_term_taxonomy: Dati: 0.17MB + Indice: 0.03MB
    ottavianobiella_usermeta: Dati: 8.52MB + Indice: 8.03MB
    ottavianobiella_users: Dati: 1.52MB + Indice: 0.42MB
    ottavianobiella_wc_download_log: Dati: 0.02MB + Indice: 0.03MB
    ottavianobiella_wc_webhooks: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_wfBadLeechers: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_wfBlockedCommentLog: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_wfBlockedIPLog: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_wfBlocks7: Dati: 0.02MB + Indice: 0.05MB
    ottavianobiella_wfConfig: Dati: 0.06MB + Indice: 0.00MB
    ottavianobiella_wfCrawlers: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_wfFileChanges: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_wfFileMods: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_wfHits: Dati: 0.02MB + Indice: 0.05MB
    ottavianobiella_wfHoover: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_wfIssues: Dati: 0.02MB + Indice: 0.06MB
    ottavianobiella_wfKnownFileList: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_wfLeechers: Dati: 2.52MB + Indice: 0.00MB
    ottavianobiella_wfLiveTrafficHuman: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_wfLocs: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_wfLogins: Dati: 0.19MB + Indice: 0.06MB
    ottavianobiella_wfNotifications: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_wfPendingIssues: Dati: 0.02MB + Indice: 0.06MB
    ottavianobiella_wfReverseCache: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_wfScanners: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_wfSNIPCache: Dati: 0.02MB + Indice: 0.05MB
    ottavianobiella_wfStatus: Dati: 0.02MB + Indice: 0.03MB
    ottavianobiella_wfTrafficRates: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_wfVulnScanners: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_woos_search_analytics: Dati: 0.02MB + Indice: 0.00MB
    ottavianobiella_woos_search_trends: Dati: 0.11MB + Indice: 0.09MB
    ottavianobiella_yith_wcwl: Dati: 0.02MB + Indice: 0.02MB
    ottavianobiella_yith_wcwl_lists: Dati: 0.02MB + Indice: 0.05MB
    ottavianobiella_yoast_seo_links: Dati: 0.27MB + Indice: 0.11MB
    ottavianobiella_yoast_seo_meta: Dati: 0.34MB + Indice: 0.00MB
    
    ### Post Type Counts ###
    
    apto_sort: 104
    attachment: 9689
    custom_css: 1
    customize_changeset: 13
    featured_item: 8
    giftcard: 1
    mc4wp-form: 1
    ml-slide: 66
    ml-slider: 5
    nav_menu_item: 169
    ngg_gallery: 9
    ngg_pictures: 200
    oembed_cache: 118
    page: 161
    popup: 2
    popup_theme: 1
    post: 60
    product: 6379
    product_variation: 5
    revision: 175
    shop_coupon: 32
    shop_order: 3503
    shop_order_refund: 2
    wpcf7_contact_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (46) ###
    
    Query Monitor: by John Blackbourn & contributors – 3.2.1
    Advanced Post Types Order: by Nsp Code – 4.0.9.8
    Autoptimize: by Frank Goossens (futtta) – 2.4.4
    Cache Enabler: by KeyCDN – 1.3.1
    Change Quantity on Checkout for WooCommerce: by Bhavik Kiri – 1.0 – Non testato con la versione attiva di WooCommerce
    Code Snippets: by Shea Bunge – 2.12.1
    Contact Form 7 MailChimp Extension: by Renzo Johnson – 0.4.50
    Contact Form 7: by Takayuki Miyoshi – 5.1
    Cookie Notice: by dFactory – 1.2.45
    Custom Order Status for WooCommerce: by Tyche Softwares – 1.4.6
    Enhanced E-commerce for Woocommerce store: by Tatvic – 2.1.4
    Envato Market: by Envato – 2.0.1
    Feedaty: by Zoorate – 3.0.1 – Non testato con la versione attiva di WooCommerce
    FG PrestaShop to WooCommerce Premium: by Frédéric GILLES – 3.39.0 – Non testato con la versione attiva di WooCommerce
    Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
    Gestpay for WooCommerce: by Axerve (Gruppo Banca Sella) – 20181129
    Tradurre con Loco: by Tim Whitlock – 2.2.0
    Mailchimp for WooCommerce: by Mailchimp – 2.1.11 – Non testato con la versione attiva di WooCommerce
    MailChimp per WordPress: by ibericode – 4.3.2
    MetaSlider: by Team Updraft – 3.10.3
    Perfect WooCommerce Brands: by Alberto de Vera Sevilla – 1.7.0
    Popup Maker: by WP Popup Maker – 1.7.30
    WooCommerce Product Filter: by Mihajlovic Nenad – 6.6.4
    Pretty Links: by Blair Williams – 2.1.7
    reGenerate Thumbnails - advanced: by shortpixel – 1.6.3.2
    Tawk.to Live Chat: by Tawkto – 0.3.4
    Username Changer: by Daniel J Griffiths – 3.1.3
    WooCommerce Variation Swatches: by ThemeAlien – 1.0.4
    Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.5.0 – Non testato con la versione attiva di WooCommerce
    WC Exporter for Danea - Premium: by ilGhera – 1.0.1
    WC Importer for Danea - Premium: by ilGhera – 1.0.1
    WooCommerce Product Feed Pro: by WebAppick – 2.2.27 – Non testato con la versione attiva di WooCommerce
    Woo Checkout Field Editor Pro: by ThemeHiGH – 1.3.0
    Woocommerce Email Verification: by XLPlugins – 3.2.0 – Non testato con la versione attiva di WooCommerce
    Woo Preview Emails: by Digamber Pradhan – 1.5.0
    Woo Search Box: by Guaven Labs – 2.0.8 – Non testato con la versione attiva di WooCommerce
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.0.5
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.5
    WooCommerce AdWords Conversion Tracking: by Wolf+Bär Agency – 1.4.12 – Non testato con la versione attiva di WooCommerce
    WooCommerce Ultimate Gift Card: by makewebbetter  – 2.5.0
    WooCommerce: by Automattic – 3.5.2
    Wordfence Security: by Wordfence – 7.1.18
    Yoast SEO: by Team Yoast – 9.2.1
    WP Mail SMTP: by WPForms – 1.4.1
    WP-Sweep: by Lester 'GaMerZ' Chan – 1.0.12
    YITH WooCommerce Wishlist: by YITH – 2.2.5
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    wgm_gift_card (wgm_gift_card)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #134 - /negozio/
    Carrello: #133 - /carrello/
    Cassa: #132 - /cassa/
    Il mio account: #131 - /account/
    Termini e condizioni: #20 - /condizioni-di-vendita/
    
    ### Theme ###
    
    Name: Ottaviano
    Version: 1.0
    Author URL: https://www.ottavianobiella.it
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.7.2
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-product_cat.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    
    
    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Thanks for the additional info. This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:
     

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce and PayPal Checkout
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    On a side note, I also noticed your WooCommerce version is ” WC Version: 3.5.2 ” and your database version is “WC Database Version: 3.4.7 ” . You’ll want to make sure to run the prompted database update. If the prompt is no longer visible you can also manually trigger the update under WooCommerce>Status>Tools.

    Thread Starter otpabu

    (@otpabu)

    Thank you, I’ll try. By the way, I’ve tried to update the database version and nothing happened. WooCommerce said that the update was scheduled to be done in the background, but it’s been 2 days and the database version is still 3.4.7.

    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    I’d recommend rerunning the database update during your conflict test. If there are still issues, you’ll want to check the logs under WooCommerce>Status>Logs to see if there are any errors preventing the update from running. You’ll want to look for the wc_db_updates log.

    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Error: billing state is required’ is closed to new replies.