Title: Error being reported. Please help.
Last modified: June 13, 2023

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# Error being reported. Please help.

 *  Resolved [mistyricardo](https://wordpress.org/support/users/mistyricardo/)
 * (@mistyricardo)
 * [3 years ago](https://wordpress.org/support/topic/error-being-reported-please-help/)
 *     ```wp-block-code
       Error Details
   
       An error of type E_ERROR was caused in line 25 of the file /homepages/29/d811034661/htdocs/wp-content/plugins/advanced-ads/lib/composer/autoload_real.php. Error message: Uncaught Error: Failed opening required '/homepages/29/d811034661/htdocs/wp-content/plugins/advanced-ads/lib/composer/platform_check.php' (include_path='.:/usr/lib/php8.1') in /homepages/29/d811034661/htdocs/wp-content/plugins/advanced-ads/lib/composer/autoload_real.php:25Stack trace:
   
       0 /homepages/29/d811034661/htdocs/wp-content/plugins/advanced-ads/lib/autoload.php(7): ComposerAutoloaderInit_advanced_ads::getLoader()
   
       1 /homepages/29/d811034661/htdocs/wp-content/plugins/advanced-ads/includes/load_modules.php(20): require_once('/homepages/29/d…')
   
       2 /homepages/29/d811034661/htdocs/wp-content/plugins/advanced-ads/advanced-ads.php(51): Advanced_Ads_ModuleLoader::getLoader()
   
       3 /homepages/29/d811034661/htdocs/wp-settings.php(391): include_once('/homepages/29/d…')
   
       4 /homepages/29/d811034661/htdocs/wp-config.php(97): require_once('/homepages/29/d…')
   
       5 /homepages/29/d811034661/htdocs/wp-load.php(37): require_once('/homepages/29/d…')
   
       6 /homepages/29/d811034661/htdocs/wp-login.php(12): require('/homepages/29/d…')
   
       7 {main}
   
       thrown
       ```
   
 * This error occurs every day or two. Any ideas what the problem might be ?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [schmidt25](https://wordpress.org/support/users/schmidt25/)
 * (@schmidt25)
 * [3 years ago](https://wordpress.org/support/topic/error-being-reported-please-help/#post-16821708)
 * Hi mistyricardo,
 * Thanks for reporting this problem. It looks like there is a file missing on your
   server. The easiest way to fix this would be to delete Advanced Ads and install
   the plugin again. Afterward, the error should not appear again.
 * I would appreciate it if you could feeback the results when you tried that.
 * Best regards,
 * Joachim
 *  Thread Starter [mistyricardo](https://wordpress.org/support/users/mistyricardo/)
 * (@mistyricardo)
 * [3 years ago](https://wordpress.org/support/topic/error-being-reported-please-help/#post-16821781)
 * Hi Joachim.
 * Thanks for the suggestion. Will all my ad settings be preserved by Deinstalling
   and reinstalling?
 * KR,
 * Richard
 *  [schmidt25](https://wordpress.org/support/users/schmidt25/)
 * (@schmidt25)
 * [3 years ago](https://wordpress.org/support/topic/error-being-reported-please-help/#post-16822201)
 * Hi Richard,
 * Thanks for your quick reply. As long as you do not activate the checkbox “Delete
   data on uninstall” in _Advanced Ads > Settings > General_ (which is disabled 
   by default), you can delete the plugin and install it again and you will keep
   your ads, groups, placements, and settings.
 * Best regards,
 * Joachim
 *  [schmidt25](https://wordpress.org/support/users/schmidt25/)
 * (@schmidt25)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/error-being-reported-please-help/#post-16833228)
 * Hi [@mistyricardo](https://wordpress.org/support/users/mistyricardo/),
 * Could you resolve the issue by installing Advanced Ads again?
 * Best regards,
 * Joachim
 *  [schmidt25](https://wordpress.org/support/users/schmidt25/)
 * (@schmidt25)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/error-being-reported-please-help/#post-16847989)
 * Hi mistyricardo,
 * I am closing this thread due to inactivity and assume that this problem no longer
   exists. If it occurs again, I would like to ask you to open a new thread.
 * Best regards,
 * Joachim

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error being reported. Please help.’ is closed to new replies.

 * ![](https://ps.w.org/advanced-ads/assets/icon-256x256.gif?rev=2773443)
 * [Advanced Ads – Ad Manager & AdSense](https://wordpress.org/plugins/advanced-ads/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/advanced-ads/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/advanced-ads/)
 * [Active Topics](https://wordpress.org/support/plugin/advanced-ads/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/advanced-ads/unresolved/)
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 * 9 replies
 * 2 participants
 * Last reply from: [schmidt25](https://wordpress.org/support/users/schmidt25/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/error-being-reported-please-help/#post-16847989)
 * Status: resolved