Title: Error backing up files & database
Last modified: August 1, 2019

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# Error backing up files & database

 *  Resolved [neiljackson61](https://wordpress.org/support/users/neiljackson61/)
 * (@neiljackson61)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/error-backing-up-files-database/)
 * Hi,
    for the last four weeks or so I have been unable to backup my site. Backup
   fails whether I do a full backup or backup the files and database individually.
   Wordpress and the plugin are both updated to the most recent versions. I don’t
   want to have to resort to another backup plugin but I need regular backups.
 * Thanks in advance.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-backing-up-files-database%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [hollywoodonlocation](https://wordpress.org/support/users/hollywoodonlocation/)
 * (@hollywoodonlocation)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/error-backing-up-files-database/#post-11854762)
 * Looks like there is zero support here. Sigh.
 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/error-backing-up-files-database/#post-11876262)
 * Hello [@neiljackson61](https://wordpress.org/support/users/neiljackson61/) and
   [@hollywoodonlocation](https://wordpress.org/support/users/hollywoodonlocation/)
 * Could you please share backup log file with us? Sign up for a [https://pastebin.com/](https://pastebin.com/)
   account. Or use a GIST. [https://gist.github.com/](https://gist.github.com/)
 * Then share a link to that paste or gist.
 * You can download the mentioned log file by following instructions described in
   the link:[https://backup-guard.com/products/backup-wordpress/doc/download-backup-log](https://backup-guard.com/products/backup-wordpress/doc/download-backup-log)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error backing up files & database’ is closed to new replies.

 * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187)
 * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/)
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 * 2 replies
 * 3 participants
 * Last reply from: [JetBackup](https://wordpress.org/support/users/backupguard/)
 * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/error-backing-up-files-database/#post-11876262)
 * Status: resolved