Support » Plugin: Robin image optimizer — save money on image compression » Error: Attachment cannot be optimized. Attachment #33 doesn’t have metadata, the

  • Error: Attachment cannot be optimized. Attachment #33 doesn’t have metadata, the image may be damaged.

    It shows the same thing in all the pictures. How can I solve this problem?

    • This topic was modified 6 months, 1 week ago by Barhalli.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Artem

    (@webtemyk)

    Hi,

    Turn on the error log in the settings Robin – “Error log” option, and send me these logs.

    Barhalli

    (@barhalli)

    16-07-2019 15:40:18.1563291618.2321 [159.146.48.23][5d2def][info] Start bulk optimization process! Scope: media-library
    16-07-2019 15:40:18.1563291618.2389 [159.146.48.23][5d2def][warning] Attachment #1086 doesn’t have metadata.
    16-07-2019 15:40:18.1563291618.2389 [159.146.48.23][5d2def][info] Try regenerate metadata for attachment #1086
    16-07-2019 15:40:18.1563291618.239 [159.146.48.23][5d2def][info] Failed regenerate attachment meta data. Attachment file (https://xxx.com/wp-content/uploads/2014/10/kadıköy-hurdacısı.jpg) doesn’t exists!
    16-07-2019 15:40:18.1563291618.2415 [159.146.48.23][5d2def][debug] New queue created #2054, attributes values: {“server_id”:null,”object_id”:”1086″,”object_name”:””,”item_type”:”attachment”,”item_hash”:null,”item_hash_alternative”:null,”result_status”:”error”,”processing_level”:”aggresive”,”is_backed_up”:false,”original_size”:0,”final_size”:0,”original_mime_type”:””,”final_mime_type”:””,”extra_data”:”{\”error\”:\”path\”,\”error_msg\”:\”Attachment cannot be optimized. Attachment #1086 doesn’t have metadata, the image may be damaged.\”,\”class\”:\”RIO_Attachment_Extra_Data\”}”,”created_at”:1563291618}

    Images are exists.

    • This reply was modified 6 months ago by Barhalli.
    Plugin Support Artem

    (@webtemyk)

    We need full logs of Robin. On the “Error Logs” tab, click ‘Export Debug Information’ and send me the downloaded file. You can upload the file to Google drive and send the link.

    Do not remove the site address from the logs.

Viewing 3 replies - 1 through 3 (of 3 total)
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