Support » Plugin: 3CX Live Chat » Error at backend

  • Resolved kaia1233

    (@kaiafan)


    Hi,
    We are getting an error with the WP-Live Chat by 3CX plugin, it only show on wp-admin?

    Error Details
    =============
    mcu_websocket.js:57
    Uncaught DOMException: Failed to construct ‘WebSocket’: The URL ‘/chatchannel?aid=1&pid=’ is invalid.
    at wplc_setupSocket (/wp-content/plugins/wp-live-chat-support/modules/agent_chat/js/mcu_websocket.js:57:18)
    at HTMLBodyElement.<anonymous> (/wp-content/plugins/wp-live-chat-support/modules/agent_chat/js/mcu_websocket.js:10:9)
    at HTMLBodyElement.dispatch (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,utils,moxiejs,plupload&ver=5.5.3:3:12369)
    at HTMLBodyElement.r.handle (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,utils,moxiejs,plupload&ver=5.5.3:3:9088)
    at Object.trigger (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,utils,moxiejs,plupload&ver=5.5.3:3:11488)
    at HTMLBodyElement.<anonymous> (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,utils,moxiejs,plupload&ver=5.5.3:3:18865)
    at Function.each (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,utils,moxiejs,plupload&ver=5.5.3:2:2903)
    at n.fn.init.each (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,utils,moxiejs,plupload&ver=5.5.3:2:846)
    at n.fn.init.trigger (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,utils,moxiejs,plupload&ver=5.5.3:3:18841)
    at wplc_setup_chat_listing (/wp-content/plugins/wp-live-chat-support/modules/agent_chat/js/agent_chat.js:224:24)

    =============
    3CX Live Chat Version 9.2.1
    WordPress Version 5.5
    PHP 7.3

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author wpdev3cx

    (@wpdev3cx)

    Hi @kaiafan ,
    this error indicates that your server was unable to retrieve a running chat server to connect. Please verify that the server which is hosting your website is able to communicate with the following service https://wplc.3cx.net/api/chatrouter. If yes and the issue remains please provide us your website url to proceed to further investigation.

    Thread Starter kaia1233

    (@kaiafan)

    Hi, the error only display on one of the subsite and can’t get in live chat, showing ‘Connecting to chat server…’
    Can I contact you via email so I can set you my website link?

    Plugin Author wpdev3cx

    (@wpdev3cx)

    Hi @kaiafan ,
    you can send email to us with the description of your issue to wordpress@3cx.com.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.