Support » Plugin: WP Customer Area » Error after WordPress update

  • Resolved aluwen


    I suddenly started to get a PHP error with WP Customer Area, it seems like it is untested with the current version of WordPress. It mainly creates problems like not being able to publish or update posts, products and pages without first having to refresh the page in the browser.

    Website Configuration
    Wp Customer Area: Version 7.5.2
    WordPress 4.9.8
    Theme: Twenty Seventeen
    PHP: Version 7.2.9

    en(/var/lib/php/session/sess_1fgt95g0i17f2r5ifugc3f7i23, O_RDWR) failed: Permission denied (13) in /var/www/vhosts/ on line 350

    Warning: session_start(): Failed to read session data: files (path: /var/lib/php/session) in /var/www/vhosts/ on line 350

    The page I need help with: [log in to see the link]

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  • Plugin Author Vincent Mimoun-Prat



    The plugin works properly with the latest WP version. No worries about that.

    Your error comes from a server configuration problem. You need to have a look at the PHP settings and the permissions on the folders which store session information.


    Thank you so much for the assistance, it was indeed a server configuration error that was rectified by my hosting provider.

    I was looking for the problem in the wrong place by thinking it was a WordPress update compatibility problem.

    All is well now and the plugin is functioning as it should.

    Thank you for providing such an awesome plugin, I could not find a substitute with the functionality of your plugin.

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