Title: Error after Update: Image Cropping
Last modified: December 13, 2023

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# Error after Update: Image Cropping

 *  Resolved [carpeters](https://wordpress.org/support/users/carpeters/)
 * (@carpeters)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/error-after-update-image-cropping/)
 * After the update on 2.8.0 I can not upload and crop profile-images anymore. When
   trying to add a profile image I get the following errors in the console:
 * Unchecked runtime.lastError: A listener indicated an asynchronous response by
   returning true, but the message channel closed before a response was received
   
   cropper.min.js?ver=1.6.1:10 Uncaught TypeError: Cannot read properties of undefined(
   reading ‘scaleX’)at n.getData (cropper.min.js?ver=1.6.1:10:25897)at HTMLAnchorElement.(
   um-modal.min.js?ver=2.8.0:1:1641)at HTMLDocument.dispatch (jquery.min.js?ver=
   3.7.1:2:40035)at v.handle (jquery.min.js?ver=3.7.1:2:38006)
 * How can I resolve this?
 * With kind regards,
   Carsten
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-after-update-image-cropping%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [andrewshu](https://wordpress.org/support/users/andrewshu/)
 * (@andrewshu)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/error-after-update-image-cropping/#post-17276574)
 * Hello [@carpeters](https://wordpress.org/support/users/carpeters/)
 * Did you use the cache plugin? Try to clear cache and browser cache and check 
   again.
 * Regards.
 *  Thread Starter [carpeters](https://wordpress.org/support/users/carpeters/)
 * (@carpeters)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/error-after-update-image-cropping/#post-17276746)
 * Thank you for the reply.
 * Yes I am using WP Fastest Cache but it is deactivated on the user-page. I cleared
   it too.
 * Kind regards
 *  Plugin Support [andrewshu](https://wordpress.org/support/users/andrewshu/)
 * (@andrewshu)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/error-after-update-image-cropping/#post-17279733)
 * Hello [@carpeters](https://wordpress.org/support/users/carpeters/)
 * This looks like a cache problem. Did you clear the browser cache?
 * Try to do a conflict test – [https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test](https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test).
 * Regards.
 *  Thread Starter [carpeters](https://wordpress.org/support/users/carpeters/)
 * (@carpeters)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/error-after-update-image-cropping/#post-17280570)
 * Hello andrewshu,
 * thank you for the reply. I did a conflict test on a testsystem and ist shows 
   that there is a conflict with the AVADA Theme. The Cropping works fine with the
   standard theme twenty twenty-four.
 * How can I solve this?
 * Best regards
   Carsten
 *  Thread Starter [carpeters](https://wordpress.org/support/users/carpeters/)
 * (@carpeters)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/error-after-update-image-cropping/#post-17280623)
 * Hello andrewshu,
 * I fixed it by switching the Lazy Loading for Images from “Avada” to “WordPress”.
   Now the uploading and cropping is working again.
 * Best regards
   Carsten

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error after Update: Image Cropping’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [carpeters](https://wordpress.org/support/users/carpeters/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/error-after-update-image-cropping/#post-17280623)
 * Status: resolved