Title: error after paypal payment Last modified: October 28, 2016 --- # error after paypal payment * [indigojones2015](https://wordpress.org/support/users/indigojones2015/) * (@indigojones2015) * [9 years, 7 months ago](https://wordpress.org/support/topic/error-after-paypal-payment/) * After paypal payment when i click the button back to the website I receive: ERROR: Sorry, there was an error. Please be sure JavaScript and Cookies are enabled in your browser and try again. Paypal payment is taken though Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 7 months ago](https://wordpress.org/support/topic/error-after-paypal-payment/#post-8368732) * Can you provide a link to your website and donation page? Can you also go to “ Donations > Settings > System Info” and provide that as a Dropbox link or similar? That would help diagnose the issue. * Thanks! * Thread Starter [indigojones2015](https://wordpress.org/support/users/indigojones2015/) * (@indigojones2015) * [9 years, 7 months ago](https://wordpress.org/support/topic/error-after-paypal-payment/#post-8368751) * Hi Matt [http://www.glenart.co.uk/g/bravehound/scotty-brand-competition/](http://www.glenart.co.uk/g/bravehound/scotty-brand-competition/) * ### Begin System Info ### * — Site Info * Site URL: [http://www.glenart.co.uk/g/bravehound](http://www.glenart.co.uk/g/bravehound) Home URL: [http://www.glenart.co.uk/g/bravehound](http://www.glenart.co.uk/g/bravehound) Multisite: No * — Hosting Provider * Host: DBH: database3.lcn.com, SRV: [http://www.glenart.co.uk](http://www.glenart.co.uk) * — User Browser * Platform: Apple Browser Name: Firefox Browser Version: 49.0 User Agent String: Mozilla/5.0 (Macintosh; Intel Ma c OS X 10.12; rv:49.0) Gecko/201 00101 Firefox/ 49.0 * — WordPress Configuration * Version: 4.4.5 Language: en_US Permalink Structure: /%year%/%monthnum%/%day%/% postname%/ Active Theme: Intuition Pro 1.0.0 Show On Front: page Page On Front: Home (#14) Page For Posts: Unset Remote Post: wp_remote_post() works Table Prefix: Length: 3 Status: Acceptable Admin AJAX: Accessible WP_DEBUG: Disabled Memory Limit: 40M Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, cancelled, abandoned * — Give Configuration * Version: 1.6.3 Upgraded From: 1.6.3 Test Mode: Disabled Currency Code: GBP Currency Position: before Decimal Separator: . Thousands Separator: , * — Give Page Configuration * Success Page: [http://www.glenart.co.uk/g/bravehound/donation-confirmation-2/](http://www.glenart.co.uk/g/bravehound/donation-confirmation-2/) Failure Page: [http://www.glenart.co.uk/g/bravehound/transaction-failed/](http://www.glenart.co.uk/g/bravehound/transaction-failed/) Give Forms Slug: /donations * — Give Gateway Configuration * Enabled Gateways: PayPal Standard, Offline Donation Default Gateway: PayPal Standard * — Must-Use Plugins * — WordPress Active Plugins * Contact Form 7: 4.3.1 CPO Shortcodes: 1.3.5 CPO Widgets: 1.1.0 Give – Donation Plugin: 1.6.3 PayPal Donations: 1.9.0 Responsive Slider: 0.1.8 The Twitter Profile: 1.0.4 The Twitter Profile – Recent Tweets Extension: 1.0 Visual Form Builder: 2.8.6 WordPress SEO: 1.6.1 WP-SpamShield: 1.9.7.2 * — WordPress Inactive Plugins * Akismet: 3.1.5 amoForms: 2.17.4 Charitable: 1.4.6 Custom Post Donations: 4.1.1 Form Maker: 1.8.13 Hello Dolly: 1.6 Newsletters: 4.5.6.2 Quick Page/Post Redirect Plugin: 5.1.5 Seamless Donations: 4.0.19 WS Facebook Like Box Widget: 2.0 * — Webserver Configuration * PHP Version: 5.3.28 MySQL Version: 5.6.32 Webserver Info: Apache * — PHP Configuration * Safe Mode: Disabled Memory Limit: 256M Upload Max Size: 1024M Post Max Size: 1024M Upload Max Filesize: 1024M Time Limit: 60 Max Input Vars: 1000 URL-aware fopen: On (1) Display Errors: N/A * — PHP Extensions * cURL: Supported cURL Version: 7.26.0 zlib: Supported GD: Supported fsockopen: Supported SOAP Client: Installed Suhosin: Not Installed DOM: Installed MBString: Installed * — Session Configuration * Give Use Sessions: Enabled Session: Enabled Session Name: PHPSESSID Cookie Path:/ Save Path: 3;0600;/webtemp Use Cookies: On Use Only Cookies: On * ### End System Info ### * [redsand](https://wordpress.org/support/users/redsand/) * (@redsand) * [9 years, 7 months ago](https://wordpress.org/support/topic/error-after-paypal-payment/#post-8368845) * That’s a WP-SpamShield error message. Please see these relevant links: - [Troubleshooting Guide Step #9](http://www.redsandmarketing.com/plugins/wp-spamshield/troubleshooting-guide/?step=09#step_09) - [Troubleshooting Guide Step #13](http://www.redsandmarketing.com/plugins/wp-spamshield/troubleshooting-guide/?step=13#step_13) - [FAQ #9](http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/?faqs=9#faqs_9) * That should help you fix it. * Thread Starter [indigojones2015](https://wordpress.org/support/users/indigojones2015/) * (@indigojones2015) * [9 years, 7 months ago](https://wordpress.org/support/topic/error-after-paypal-payment/#post-8368902) * Great cheers Disable anti-spam for miscellaneous forms – worked. I liked the idea of whitelist the IP address but cannot find the one for paypal. any dieas? thanks again for all your help * Regards Garry * [redsand](https://wordpress.org/support/users/redsand/) * (@redsand) * [9 years, 7 months ago](https://wordpress.org/support/topic/error-after-paypal-payment/#post-8369019) * Hi Garry, * Happy to help. 🙂 * If I can make a suggestion…(Feel free to ignore if it’s no longer relevant…) I see that you’re using quite outdated versions of WP-SpamShield, WordPress and PHP. Please update these, and that alone may take care of the issue. Your version of WP-SpamShield is about 8 months old, which is ancient in internet time, so we’ve made a ton of improvements since then, including better detection and compatibility.( Please see [Changelog](http://www.redsandmarketing.com/plugins/wp-spamshield/changelog/) for details.) * For PHP, in most cases, it’s easy…literally a matter of changing settings in your .htaccess, or if not familiar, you can ask your web host or web developer. You should be able to jump to PHP 5.6 without any problems. (Possibly 7, but go to 5.6 first. If any issues with 5.6, in most cases, you can fall back to 5.5 safely, and give yourself time to make the tweaks needed to upgrade further.) Newer versions of PHP are faster and more efficient. All versions of PHP below 5.6 are not supported, meaning no more security updates, so for security it’s important to update too. * If you’ve already upgraded…just ignore the last two paragraphs. 🙂 * WP-SpamShield added the Whitelisting in a later version than what you have, so you’ll need to upgrade. Once you do upgrade, turn on Logging in your WP-SpamShield settings, and then run a test. When it gets blocked, the IP address will be in the log, and you can add that to the whitelist. But you may not even have an issue. (We’ve worked hard to make sure PayPal doesn’t get blocked.) * Hope that helps! * – Scott * Thread Starter [indigojones2015](https://wordpress.org/support/users/indigojones2015/) * (@indigojones2015) * [9 years, 7 months ago](https://wordpress.org/support/topic/error-after-paypal-payment/#post-8369114) * Great thanks Scott. Hope you have a great weekend Regards Garry * [redsand](https://wordpress.org/support/users/redsand/) * (@redsand) * [9 years, 7 months ago](https://wordpress.org/support/topic/error-after-paypal-payment/#post-8369140) * You got it! * Wow, it’s the weekend already? 🙂 * You have a great weekend too. * – Scott Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘error after paypal payment’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) ## Tags * [cookies](https://wordpress.org/support/topic-tag/cookies/) * [javascript](https://wordpress.org/support/topic-tag/javascript/) * 7 replies * 3 participants * Last reply from: [redsand](https://wordpress.org/support/users/redsand/) * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/error-after-paypal-payment/#post-8369140) * Status: not resolved