Title: Error after order placed Last modified: July 10, 2023 --- # Error after order placed * Resolved [dulceolg](https://wordpress.org/support/users/dulceolg/) * (@dulceolg) * [2 years, 10 months ago](https://wordpress.org/support/topic/error-after-order-placed/) * Hello * I need urgent help, on my website sometimes clients get an error message after they do their payments (PayPal or credit card) however the order it’s placed successfully on my backend but since they can’t see the success order page, they place the order again and they end up with duplicated orders. * This happens with some orders, and with some others everything goes ok. This is urgent to solve for us. * Thanks * Here is my system status * ```wp-block-code WordPress Environment WordPress address (URL): https://1791gunleather.comSite address (URL): https://1791gunleather.comWC Version: 7.8.2REST API Version: ✔ 7.8.2WC Blocks Version: ✔ 10.2.4Action Scheduler Version: ✔ 3.6.1Log Directory Writable: ✔WP Version: 6.2.2WP Multisite: –WP Memory Limit: 1 GBWP Debug Mode: –WP Cron: ✔Language: en_USExternal object cache: – Server Environment Server Info: ApachePHP Version: 7.4.33PHP Post Max Size: 8 MBPHP Time Limit: 180PHP Max Input Vars: 1660cURL Version: 8.1.2OpenSSL/1.1.1u SUHOSIN Installed: –MySQL Version: 5.7.42Max Upload Size: 8 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔ Database WC Database Version: 7.8.2WC Database Prefix: wp_Total Database Size: 1388.52MBDatabase Data Size: 971.45MBDatabase Index Size: 417.07MBwp_woocommerce_sessions: Data: 4.22MB + Index: 0.09MB + 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3.11.2Pixel Manager for WooCommerce: by SweetCode – 1.32.3One Click Upsell Funnel For WooCommerce Pro: by WP Swings – 3.6.7WooCommerce PayPal Payments: by WooCommerce – 2.1.0WooCommerce Shipment Tracking: by WooCommerce – 2.3.1WooCommerce - ShipStation Integration: by WooCommerce – 4.3.7WooCommerce Shortcodes: by WooThemesClaudio Sanches – 1.0.0 WooCommerce Smart Coupons: by StoreApps – 8.2.0WooCommerce Step Filter: by mail@troll-winner.com – 10.0.1WooCommerce: by Automattic – 7.8.2XL NMI Gateway for WooCommerce: by XLPlugins – 2.2.0Wordfence Security: by Wordfence – 7.10.0Yoast SEO: by Team Yoast – 20.10WP Mail SMTP: by WP Mail SMTP – 3.8.0WP Rocket: by WP Media – 3.14.1WP Rollback: by GiveWP.com – 1.7.3Yoast SEO: WooCommerce: by Team Yoast – 15.6YITH WooCommerce Multi-step Checkout Premium: by YITH – 2.22.0PayPal Zettle POS: by PayPal – 1.5.6 Inactive Plugins (0) Dropin Plugins (2) advanced-cache.php: advanced-cache.phpmaintenance.php: maintenance.php Settings API Enabled: ✔Force SSL: –Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)pw gift card (pw-gift-card)simple (simple)variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5) Connected to WooCommerce.com: ✔Enforce Approved Product Download Directories: –HPOS feature screen enabled: –HPOS feature enabled: –Order datastore: WC_Order_Data_Store_CPTHPOS data sync enabled: – WC Pages Shop base: #18783 - /shop/Cart: #16564 - /cart/Checkout: #16586 - /checkout/My account: #16576 - /my-account-2/Terms and conditions: #18953 - /terms-of-sale/ Theme Name: gunleatherVersion: 1.0.0Author URL:Child Theme: ✔Parent Theme Name: Twenty TwentyParent Theme Version: 2.2Parent Theme Author URL: https://wordpress.org/WooCommerce Support: ✔ Templates Overrides: gunleather/archive-product.phpgunleather/woocommerce/content-product.php/home/gunleatherstage/public_html/wp-content/plugins/woo-product-gallery-slider/inc/product-image.phpgunleather/woocommerce/single-product.php WooCommerce PayPal Payments Onboarded: ✔Shop country code: USWooCommerce currency supported: ✔Advanced Card Processing available in country: ✔Pay Later messaging available in country: ✔Webhook status: ✔Vault enabled: ✔Logging enabled: ✔Reference Transactions: –Used PayPal Checkout plugin: ✔Tracking enabled: – Admin Enabled Features: activity-panelsanalyticsproduct-block-editorcouponscustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-bannernavigationonboardingonboarding-tasksremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-page Disabled Features: core-profilerminified-jsnew-product-management-experienceproduct-variation-managementsettingsasync-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-07-10 18:39:20 -04:00Options: ✔Notes: 19Onboarding: completed XL NMI Gateway for WooCommerce Environment: LiveDebug Mode: Off Action Scheduler Complete: 179,492Oldest: 2023-06-09 09:43:18 -0400Newest: 2023-07-10 09:42:49 -0400 Failed: 2,901Oldest: 2022-10-07 12:23:25 -0400Newest: 2023-07-07 20:53:55 -0400 Pending: 4Oldest: 2023-07-10 09:47:49 -0400Newest: 2023-07-10 16:18:29 -0400 Smart Coupons related settings Number of coupons to show: 5Number of characters in auto-generated coupon code:Valid order status for auto-generating coupon: processingcompleted Include tax in the amount of the generated gift card:Deduct credit/gift before doing tax calculations: noGift Card discount is inclusive of tax: noAutomatic deletion: noCoupon emails: yesPrinting coupons: yesSell gift cards at less price?: noUse gift card applied in first subscription order for subsequent renewals until credit reaches zero: yesRenewal orders should not generate coupons even when they include a product that issues coupons: noAllow sending of coupons to others: yesAllow schedule sending of coupons?:Combine emails:Auto generated coupon email: yesCombined auto generated coupons email: noAcknowledgement email: yesEnable taxes: yesPrices entered with tax: noRounding: noDisplay prices in the shop: exclDisplay prices during cart and checkout: exclDisplay tax totals: singleEnable the use of coupon codes: yesCalculate coupon discounts sequentially: noAccount endpoints > Coupons: wc-smart-coupons PayPal Zettle POS Onboarding state: onboarding-completedPrice sync: yesInitial sync collision strategy: mergeFirst import: 10:28 am 3 May2022 Number of products syncing: 163PayPal Zettle currency: USDPayPal Zettle country: USPayPal Zettle language: enPayPal Zettle time zone: America/Los_AngelesPayPal Zettle contact email: contact@1791gunleather.comPayPal Zettle taxation mode: EXCLUSIVEPayPal Zettle taxation type: SALES_TAXPayPal Zettle customer mode: SelfEmployed Status report information Generated at: 2023-07-10 09:43:55 -04:00` ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-after-order-placed%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 1 replies (of 1 total) * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [2 years, 10 months ago](https://wordpress.org/support/topic/error-after-order-placed/#post-16897055) * Hi there [@dulceolg](https://wordpress.org/support/users/dulceolg/) 👋 * Thank you for contacting Woo support! * > on my website sometimes clients get an error message after they do their payments( > PayPal or credit card) however the order it’s placed successfully on my backend > but since they can’t see the success order page, they place the order again > and they end up with duplicated orders. * As I understand, this is a payment gateway issue. The payment gateways connecting to PayPal, currently active on your site, are: - `PayPal Zettle POS: by PayPal – 1.5.6` , for receiving card payments. - `WooCommerce PayPal Payments: by WooCommerce – 2.1.0`, also for receiving card, and PayPal, payments * As a first step, I recommend temporarily deactivating one of the two and see if the issue persists. * Furthermore, feel free to reach out to their respective support channels, depending on how troubleshooting goes: - [PayPal Zettle POS for WooCommerce](https://wordpress.org/support/plugin/zettle-pos-integration/) - [WooCommerce PayPal Payments](https://wordpress.org/support/plugin/woocommerce-paypal-payments/) * I hope that helps! Viewing 1 replies (of 1 total) The topic ‘Error after order placed’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [checkout](https://wordpress.org/support/topic-tag/checkout/) * [order](https://wordpress.org/support/topic-tag/order/) * 1 reply * 2 participants * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/) * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/error-after-order-placed/#post-16897055) * Status: resolved